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Problem with Airline

Travel Forums General Talk Problem with Airline

1. Posted by vickon (Budding Member 50 posts) 7y

I m writing this because i have to inform everybody who will travel with QATAR AIRLINES that if they had booked the ticket through internet ,in case they loose their credit card or being stolen then you cant board in the plane.Doesnt matter if you have the printed e-ticket, they dont care.They want to show the credit card.It happens to me in two airports in Athens and in Delhi.My credit card had been stolen during my trip and i was tryng to take my returning flight but it was not possible.I start shouting that i had paid for that ticket, i had the e-ticket as a receipt with all the details as my passport number and my full name but nothing.They wanted to show my stolen credit card...Just a nightmare.They told me the simple....you have to pay for another ticket.

What about if i didnt have any money? especially when you are returning back and i m sure that many of you understanting me right now...usually you dont have money....Its just a nightmare...

2. Posted by Daawgon (Travel Guru 1993 posts) 7y

I believe this is standard procedure on many airlines - the credit card is a form of security for the airline. Similar restrictions apply to rental car reservations. I realize few of us actually read the contracts we agree to, but the airline should have been notified ahead of time as well as the bank.

Sorry for your problems! I think you need to file a claim with the bank who issued the card for the value of those unused tickets. Be sure you have complete information, ticket numbers, names, dates and destinations. Good luck.

[ Edit: Edited on 02-Aug-2009, at 17:46 by Daawgon ]

3. Posted by bentivogli (Travel Guru 2398 posts) 7y

I'm interested to hear more about this: from the European point of view, where you have to show your ID every time you board a plane, this sounds rather strange.

It's even stranger, because afaik, there is no law that requires you to fly on a ticket you paid for yourself. So it's quite possible that the debitor's information in possession of the airline doesn't match the data on the credit card of the passenger... all quite puzzling.

4. Posted by marlis (Travel Guru 1167 posts) 7y

this is also new for me,since I had never to show my credit card beside my E-ticket and passport.

When I book online for KLM,LAN,COPA I can only print my ticket when the transaction from my credit card was succesfull.

after booking 4-5 flights at the same day(within hours)with LAN the called me to verify
everything in case the card was stolen,before the charged my card.

[ Edit: Edited on 03-Aug-2009, at 05:34 by marlis ]

5. Posted by BedouinLeo (Inactive 698 posts) 7y

A friend of mine was travelling from Belfast to (I think) Liverpool the other week with Ryanair. He had his online booking and boarding card with him but they wouldnt let him on board without photo ID. They wouldnt accept a paper driving licence or debit card. He missed his flight while things were being sorted out. Ryanair said its written in the terms and conditions and it was his fault, nobody elses.

6. Posted by t_maia (Travel Guru 3289 posts) 7y

Vickon, I really don't get why this happened to you either.

A few years ago I broke my leg on a trip and needed to go home ASAP for the operation to save my leg. My mom placed a few calls to the insurance company and they arranged for the flight home. Business class, 3 seats (to stretch out on with my broken leg) and paid for at the very last minute with the insurance company's credit card. (When I saw the sum at the bottom of the bill my eyes almost fell out.)

I feel really lucky I did not have to deal with Emirates in this instance, just plain old (and somewhat incompetent because the prats expected me to walk on my own) Lufthansa.

7. Posted by vickon (Budding Member 50 posts) 7y

I know all of these.It was the first time for me and thats why i posted here.I had the printed e-ticket with all my details, i had my passport,i had my id, i had another credit card with my name on it, nothing ....
I also told them what that means for travellers all over the world.If someone looses his card or being robbed there is no chance to take the flight he already paid for? They told me that they trying to protect their customers for being robbed....I told them that this is not your bussiness but its bank s business and i know that because my bank when i book a flight with credit card they call me to confirm it.Its so easy.
I told them that i will inform as many travellers i can for that. So here i am....