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not good trip with the hotel in MECUR In Germany

Travel Forums General Talk not good trip with the hotel in MECUR In Germany

1. Posted by QAM (Budding Member 5 posts) 7y

I am from China, and last month in Germany for 2 weeks. I met some unhappy things with the hotel.

I use the hotel telephone to contact with China for 15 minutes, the price is 194 Euro, before I called, I checked with manual in the room, Price is 0.39 Euro Per unit, so I make a mistake to take the unit as minutes.
after I got the info from hotel for the cost, I was confused with the meaning of unit, answer from hotel is there is no clear defination for unit and minute, the cost can be seen only after I use the telephone
some negoation and argue, My Germany friends also help me to discuss with hotel, at some time, I show my comment via Mecur hotel intranet, but I got answer from the hotel that they were angry with my activity via intranet to feed back my comment to their centor.the reason that they cann't give me feedback in time( I discuss with them for 2 days)is their manager is in holiday.

At last, I paid 150 Euro for the 15 minutes telephone.
I don't think I should pay 150EURO, I am not sure whethere there are difference between Asia and European, maybe friends can tell me what on earth do I need to pay for the 150Euro

2. Posted by Sam I Am (Admin 5588 posts) 7y

That certainly seems excessive for a 15 minute phone call. Was it to a mobile? In general I stay far away from hotel phones!!

3. Posted by t_maia (Travel Guru 3289 posts) 7y

Price is 0.39 Euro Per unit

Hi I am German and that is very expensive! Normally the price is about 5 - 10 cents per unit.

Next time you are in Europe go to an internet cafe to make a call to China, this is the only way. Otherwise you will always pay too much.