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STA Travel complaint, where do you think I stand?

Travel Forums Round the World Travel STA Travel complaint, where do you think I stand?

1. Posted by Darrenm88 (Budding Member 4 posts) 6y

I ordered a round the world ticket and the agent booked my ticket and put me on the 'kiwi' experience which is a tour bus for New Zealand.

He has booked my flight to start in Christchurch (south island) and finish in Auckland (north island)

Yet the bus tour he has booked me on should rightfully finish where it started, he knew I was a first time traveler and when I questioned him on it, he seemed clueless, and I feel let down.

I did ring him and he was trying to sell a more expensive ticket for me go all over again before ending in Auckland and was saying '' you don't have to take that route'' implying to miss out half the tour

How should I go about this? in your eyes should he swap the location if I complain or is it a waste of breath as he will shrug it off.

2. Posted by mojorob (Moderator 1047 posts) 6y

You need to be a bit clearer here - your first sentence says you booked a round-the-world ticket, and your second sentence talks about a flight from Christchurch to Auckland. Did you mean this, or is this the bus tour you're also referring to?

Which bus tour from Kiwi Experience has been booked for you? They (the routes) have different names.

3. Posted by Darrenm88 (Budding Member 4 posts) 6y

I was sold a round the world ticket including New Zealand, the agent also sold me a kiwi experience bus pass.

I was sold and booked the ''funky chicken'' pass (kiwi experience) which says it starts anywhere and finishes where you started.

http://www.kiwiexperience.com/funky-chicken-nz-pass.aspx

I am happy with the pass, but in the round the world ticket I have been booked, it starts in Christchurch and ends in Auckland, but surely he should had booked it to start and finish in the same place.

I just don't want to ring up and say this when I might not have a case

your opinion would be appreciated!

4. Posted by s96024 (Full Member 106 posts) 6y

Ring up and ask to change it, no harm in giving them a ring. I would have thought they would change it if you explained.

5. Posted by aharrold45 (Travel Guru 1281 posts) 6y

Is it possible that your RTW ticket has you landing in Christchurch and then the flight you are saying is Auckland is in fact one that departs from Christchurch - Auckland - where ever else you are going in the one day and isn't an overland section at all? I know that sometimes the rtw ticket layout is very hard to follow with the lines. Most international flights depart from Auckland so unless Australia is where you are flying after New Zealand it would be highly likely that to get out of New Zealand you would need to fly via Auckland anyway.

[ Edit: Edited on 15-Nov-2009, at 21:42 by aharrold45 ]