I dont have a problem travelling with cheap airlines, and I do accept that things go wrong from time to time, but when that happens I expect the airlines responsible to own up, (and this could apply to any type of transport), so when things go wrong they need to acknowlede the problem and render assistance where possible.
The reason why I,m so pissed off is because in my case Easyjet did not even try to help in anyway. Ok I was lucky this happened at home, but what if it was abroad and the airline did nothing to help you, your choices are you either pay the extra money to nother airline or stay put.
In my case over it happene to be over christmas, to fly on another airline would have cost me an extra £ 2100.00.
I had booked easyjet 8 months before and it cost me £ 450.00 for the same fair, that would mean I had to lay out
£ 2650.00 in total.
I cant even get Easyjet to refund my £ 450.00 now!
So you see travelling on a cheap airline is not the problem, it's finding one that is honest, reliable and has some type of customer service and one that wont rip you off.
Reading the other comments I realise that you guy's havent had a problem, with easyjet but when it happens to you one day and it ruins your holiday then you will feel differently.
Having travelled for over 3 hous to get to the Airport, then checking in and proceeding to the boarding gate only to be told your flight is cancelled, told some very lame excuses as to why it was cancelled, then to top it all no help was given, no alternative flight, nothing ! instead they shoved a piece of paper in our hands and told to go collect your bags and leave.
Agreed. I was at Gatwick the day after, and had a similar experience. Communications was VERY BAD by easyJet.
However, I can't really blame them for the delays. At least in my case, it was the fact that Gatwick closed the runway for 5 hours that did me in. I tried to rebook for a later flight, but because I was going to Morocco and they only fly 5 or 6 times in a week, I couldn't rebook before my vacation was over.
I have got a refund. I submitted a request online at this page. It took them about a week and a half (about 5 business days when you remove bank holidays) to get back to me, and then another 5 days for the refund to process (they say 5 to 9 days, I think).
"Reading the other comments I realise that you guy's havent had a problem, with easyjet but when it happens to you one day and it ruins your holiday then you will feel differently." - frengo
Not with Easyjet, but I did get stuffed at Calais ferry terminal when the tunnel closed through fire and the ferry companies (P&O and Seafrance) put their prices up about 4 x times the normal. I said they were acting like the Mafia - Seafrance actually agreed with this, but it may have been a communication problem. Had fantasies of torching the offices, but I just took the hit as I wanted to get home. Besides, I didn't fancy practicing my French in a cell somewhere.
With hindsight? I'd have taken off somewhere for a couple of days while checking the internet - but we live and learn.
Thanks for the link I did fill out one of those and have loads of phone calls to easyjet but still no refund.
I'm seriously thinking of taking this further to Court!
Sorry to hear that, it must have been a hell of an experience, this is why I believe that there should be some type of Government price control over how much they can charge, so that they are unable to take advantage of the public.
Dont you think ?
I have quite a few dealings with customers that use Easyjet. I work in a travel agents that deals with just flights and nothing else. So sorry to hear about your experience.
If you go on to Easyjet's website, they now have a live contact feed link. You can post a question/complaint/enquiry/comment etc. and after a minute or so someone will hook up with you and answer it through a live feed. As long as you don't get rude or abusive, they will answer your live message in full.
I also had a bad experience with Easyjet last December.. I was supposed to fly from Gatwick to Lyon on Friday the 18th December, as many of you here my flight was cancelled and the only information we had is a piece of a paper with the Easyjet customer service number which I called to get told (after 15 minutes on the phone) by a lady that their system was down and that she could not do anything for me.
At the moment, I am still discussing with them to get my refund as they are willing to refund my ticket and my journey from airport to home. However, they are saying they cannot refund my journey from home to airport.... I think this is Easyjet responsibility to at least refund all travel expenses. I do understand that Easyjet is a low cost airline but it does not mean that they can avoid responsibility for its actions. So, I think they should be covering my journey from home to airport especially cause it has been operated by Easybus which is part of Easyjet. Also the flight has been cancelled following an Easyjet decision.
Did some of you got the same response as me or are they just trying to avoid paid some charges they should be paying:
"As a low cost airline we must have some restrictions and as such easyJet is a point-to-point carrier. Therefore, when you book a flight with easyJet we agree to transport you from airport to airport, but cannot assist with pre flight arrangements.
In light of this, I regret that we are unable to offer reimbursement of your pre flight arrangements, but I can suggest making a claim through your travel insurers, for which we can send details in the post to assist with your claim upon request."
Thanks for your help
You will find that all budget airlines have what's called a 'Point to Point' clause in their Terms of Carriage. This means that when you book a flight with them you agree to not having a claim against them for anything else other than the flight itself and any delay 'At' the airport - and no out of pocket expenses anywhere else, whatsoever. Therefore, the journey to and from the airport is your problem and not theirs under any circumstances.
It's harsh, but it's an agreement that you adhered to, when you ticked the 'I agree to Easyjet's Terms and Conditions' box, before buying your ticket. If you don't tick the box, then you can't buy a ticket. There is no opt out if you buy on the phone either. You agree to their terms when you pay for the ticket.
I do agree with you! DONT FLY with THEM!
What a nice campany! I am amazed with the services of them! I had travelled with them this year on march! My flight was from Berlin to Barcelona! The departure was without any problem but on the way back when i arrived to Berlin airport i was shocked! Because the flight was canceled with " technical problems" ! For this reason i had been waited in the quee " 5" hours for reaching the desk!When i talked it is said that i had 3 options: wait till friday (that day was monday),try your chance from Madrid with another flight and lastly " ASK FOR REFUND" !I slept at that night in airport and the fallowing day by luck i found one flight which was the fallowing day..wtih price of 360 Euros! I paid and i came back after 2 days delayed! I asked for refund still they are making me waited! It has been nearly 8 months! Still they are not paying my money always " we connacted with department, reply this email etc." What a nice company! I m amazed !Do not think that this prices are nice if u pay 2 times it s not cheap anymore!
I dont know what to do more! How did you solve the problem?