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Aussie adventure Sept 2010

Travel Forums Australia / New Zealand & The Pacific Aussie adventure Sept 2010

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261. Posted by rduff1983 (Budding Member 23 posts) 6y

Hi all

got my visa sorted- thanks sander, directing me to the oz government site saved me 20 quid!

any suggestions on what i should do next?? is it better to fly into syd or mel?? im looking to work for a while then do a bit of travelling after that, is that a good approach??

Ryan

262. Posted by realgap (First Time Poster 1 posts) 6y

Quoting L_J

Ok, I've just been surfing round a lot of reviews of various things. When I first strated researching, real gap was the first company I looked at, but a lot of their stuff was aimed at students so I couldn't do it, as I graduated over 2 years ago. Now I'm kinda glad, anyone I've spoken to about real gap had a not great experience, and looking through the sites I just have been they are pretty badly slated for being disorganised, not keeping their word and giving a bad overall experience, all these reviews are balanced out with some good points and making the most out of it still having an alright time, but I haven't heard a single person reccomend them. However, ozintro seem to have raving reviews everywhere, the only problem people seem to have with them is that if you book it all yourself you can get it a bit cheaper, but to that I say of course you will, but they take a way the hassel of organising, have events already planned which you might not think to do otherwise, give you an amazing start with a group of people, which is REALLY important for me as Im travelling for the first time ever, and doing it on my own! Scary! And if you wanna do other things you have a whole year of your own time to do it in, with their continued support if you need it. As for it being expensive, until I had a quick browse around some travellers forums to double check before booking, I was about to go with Oyster, who charge £995! for a service that sounds no where near as good! So the price doesn't bother me so much! =D The only problem I have with it is that it sounds TOO good, but after looking around the various and plentiful reviews on other sites, I think I will def go with ozintro!
Laura

Hey Laura,

We're sorry to hear that you've come across a few negative reviews, as we are sure you are aware, with internet and social media, it is easier than ever for people to post reviews and talk about their experiences. Whilst this can be a great research tool, we find that often the people who post reviews have either, not in fact travelled with Real Gap, but also, they are often written by people who did not contact us when they were in-country. With the type of travel that Real Gap operates, a degree of flexibility is required, however, we expect our trips to run smoothly and for all our customers to be happy and comfortable during their programmes. In the event that customers experience any difficulties, we need to be contacted so that we can assist in getting any problems fixed straight away. Unfortunately, in the past people have not contacted us, leaving us unaware they are unhappy. We work very closely with all our in-country partners and there is always something that can be done. More so, thousands of people travel with us each year and have unforgettable and life-changing experiences that they thoroughly enjoy.

We receive lots of positive feedback on a daily basis, and have a team dedicated to customer service and in country operations who work closely with our teams in the UK and worldwide to ensure our services and programmes are running to the standard we expect. Our Australia working programmes offer our travellers a great introduction to life in another country, particularly if they are travelling for the first time, helping them to set up bank accounts, tax numbers and offering them access to 12 months of job offers and support from our in-country partners. If you would like more information about this please feel free to contact us on 01892 516164 to speak to one of our travel experts.

Thanks,

Real Gap

263. Posted by lfcfanuk (Budding Member 24 posts) 6y

The fact you have a template response like that tells me you have had to post a few of them across different forums i.e. there are alot of people complaining......

264. Posted by Sander (Moderator 4811 posts) 6y

Quoting Alex Owen

The fact you have a template response like that tells me you have had to post a few of them across different forums i.e. there are alot of people complaining......

That's a bit of a baseless accusation. If you google for selected phrases of realgap's reply, you'll see that for most of it you get zero hits. Some phrases, like "We receive lots of positive feedback on a daily basis, and have a team dedicated to customer service" do get a single hit (on facebook, from back in February), but that's it.
It's very common nowadays for companies to monitor feedback on websites and reply where they feel the feedback is unjust, but in my experience that's almost always written from scratch as the occasion warrants, and realgap's reply to me sounded like it was written just now as well. If it ever was noticed that a company actually responded en masse with template responses, the negative feedback on that would be huge.

[ Edit: Edited on 07-Jun-2010, at 13:25 by Sander ]

265. Posted by lfcfanuk (Budding Member 24 posts) 6y

Quoting Sander

Quoting Alex Owen

The fact you have a template response like that tells me you have had to post a few of them across different forums i.e. there are alot of people complaining......

That's a bit of a baseless accusation. If you google for selected phrases of realgap's reply, you'll see that for most of it you get zero hits. Some phrases, like "We receive lots of positive feedback on a daily basis, and have a team dedicated to customer service" do get a single hit (on facebook, from back in February), but that's it.
It's very common nowadays for companies to monitor feedback on websites and reply where they feel the feedback is unjust, but in my experience that's almost always written from scratch as the occasion warrants, and realgap's reply to me sounded like it was written just now as well. If it ever was noticed that a company actually responded en masse with template responses, the negative feedback on that would be huge.

Fair enough mate if you don't pick it up on google.

I based my accusation as I work for quite a large company in the UK and I support our Email contact centre's in Mumbai and the UK. This is a heavily templated environment which I also wrote some of the templates that are used. This reply looks exactly like a template which provides generic information relating to a poor customer experience, what could have been done to resolve it and also what Real Gap do to prevent such occasions in the future.

So I would't call it completley baseless and it also wouldn't surprise me if you see more in the future.

That being said I do agree with the comment regarding people who have not travelled with them and putting there 2p in to mix it up. This happens alot on our Facebook page and also on our forum.

Post 266 was removed by a moderator
267. Posted by troubl388 (Budding Member 13 posts) 6y

Hey guys,

I've only just found this thread but I'm glad I did. Skimmed through everything and you all seem to have everything sorted and have been planning for a long time!!

I only planned to do this about a month ago after everything went tits up and I decided I was fed up with the UK and needed to experience life somewhere else!!

I am a little bit younger than you girlies, but, I've matured well and enjoy spending my time with older girls anyway!!! I hang around with my sister in laws most of the time, and my age group don't really interest me as they just enjoy bickering!! Saying that, there are a few I get along with so they're not all bad.

Anyway, I'm 21 but will be 22 when I get to Australia. I have booked my first week with Ozintro, I'm leaving UK (via Heathrow) on 9th September and arrive in Sydney on 11th. I think Zoe (Zozzle) is going to book onto the same flight as me as we sort of planned this together even though we haven't ever met! lol!! I kind of gave her that little push to just do it, as I'm the biggest worrier in the world and then I just booked it.

I've wanted to do this for ages, and it's only now that it's all booked that it's dawned on me what I've done! Lol!! I'm sure it will be awesome when I get there, but now my head's all over the place.

As I booked through Ozintro I let them do all the work, I applied for my WHV through them and I don't even know if I have got it or not yet. I'm panicking as my flights are booked and we've already spent all this money but there is no gaurantee that I will actually get the visa. Has anyone else has this worry when booking through ozintro?

Also, I'm worried about my own money situation. My cousin lives in Oz at the moment and has travelled it several times, my friend has just gone out there, and both have said its mega expensive at the moment. My friend has already spent her budget in 2 months and has already made one emergency phone call home. She has also said it's very hard to get a job, and with SO many backpackers they go really quickly. This probably doesn't fill you with much confidence but apparently you'll be fine if you have a lot of money. I don't really, which isn't cool, and I thought about getting an extra job but tax will just eat most of that so what's the point. Also, I don't really have many savings so I'm only going to have about £4000 when I get out there.

I have lots of contacts in Australia though, as I said my cousin is out there, my brother is going in January, I have a friend who moved out there and I also have lots of distant relatives out there (second cousins etc). I'm worrying about what to do for xmas and nye as my friend was saying most places in Sydney are already booked up...and so by the time I get out there the prices will have probably gone up even more and there might be very very little space left. Maybe an all nighter over nye and a spot in the sand will do!! haha!!

My other worry is luggage, I was going to take a backpack as I have very bad shoulders and I wanted to take something I could carry but wouldn't be resting on those for too long. Lots of backpacks/rucksacks have hip straps and most of the weight is taken on this. I wanted one which opened from the front rather than the front, but I also want it to be fairly small (45L - 60L) as I know I will pack my whole wardrobe otherwise and I just won't need it. I hardly wear any of my clothes now, let alone when I'm out there and its BOILING!!! I've noticed that a lot of you are taking suitcases, is this the way forward? My suitcase annoys me when I'm in the airport and it tips over on its wheels..so god knows what I'd be like out there with it!!!

This has turned into a bit of an essay now!! thanks for reading...if you did!! lol!!

Charlotte x

268. Posted by Happy_Days (Inactive 36 posts) 6y

Hiya

Can't help you with the ozintro question sorry as I'm not going with them. If you're a worrier though you can always ring them and just check everything's ok. Might put your mind at rest. I say this as a fellow worrier :)

The suitcase/backapack debate - im taking a backpack but this is what im most comfortable with, it's not a bad way to decide! At the end of the day you're the one that has to move it so maybe go with what you find most comfortable/convenient/practical.

Was quite interested in your budget and jobs comments though. I'm going to have a bit less than you i think when i leave, and im spending the first 3 weeks travelling around so when I come to look for a job i don't expect to have masses left. I hope the job situtation isn't too bad! You've got me worrying now....

About NYE - yeh it seems from these forums that people are booking already for it. That said, do you know you'll be in Sydney for it? I'm going to go where I can get a job and will imagine i'll spend new year wherever that is. Also, if fingers crossed, jobs are good, it may be that you're living in a flat or sthg. I don't know. For me, NYE is toawrds the bottom of my worry list :)

Not the most helpful reply but there we go.... by the way, I'm heading to Australia second week of Sept, travelling for 3 weeks then back in Sydney early October. I suppose i might be considered an 'older lady' but not really... there's no such thing, you're as old as you feel ;)

269. Posted by troubl388 (Budding Member 13 posts) 6y

Hey Happy Days,

I have emailed ozintro to ask when I will know about my visa, haven't had a reply yet but it has put my mind at ease for the minute anyway!!!

I think I will take a backpack as I struggle with my shoulders a lot so pulling something behind me won't be ideal. I think I will try a few out and see which is best. It definately needs to have the hip straps though as my back just won't be able to handle all that stress every day. Do you know what size you are taking? I'm still unsure on this too.

Apparently, July - September are the best times to job search, so looks like we get there at just about the right time. I'm trying not to worry with it, cos apparently if you persevere with things it does get a lot easier. And I think if you've had lots of experience in different types of organsations it will be easier. My friend who is out there at the moment has only ever worked in sales and there aren't lots of temp jobs going in sales so I think that's why she finds it hard.

I had a look on various different job agency websites and the jobs that are going are sort of admin temp work and things. Luckily I've spent 4 years in customer service and 2 years in admin so it should put me in a good place. Also, the best thing to do is go on the course and get the alcohol licence thing cos that opens you up for lots of bar work. And, my cousin, who is also out there has said that there are lots of nannying jobs and you don't need experience for this so if you are good with children could be something to think about. I'm sure during the spring season there will be lots of fruit picking jobs anyway!

As for NYE, this is my problem, I don't know where I will be or what I will be doing so that's why I'm not too keen in booking it all up now. I do want to see the fireworks in Sydney but at the same time I'm sure its just as lively in other places. I guess it's not where you are it's who you are with that makes it anyway!!

We will probably bump into each other at some point, depending on which way you travel and where you are staying. But good luck!!! x

270. Posted by rduff1983 (Budding Member 23 posts) 6y

hi trouble and happy days

i booked my flights 2d, arrive in syd 13th october, cant wait, tho i have a nervous worrying thing in my stomach. im going by myself so plan of attack is- hostel for a week or so while searching for work and a shared flat /apartment/house/room and taking it from there- i really think there will be work available, really depends what ur prepared to do, i think id do anything...
ill prob have 3k (just about) id say that will do me ok? anyone else have an opinion on this???

chat soon t & hd