My name is Willy de Wit and I am the commercial director of a company called Short Stay Group from the Netherlands. We operate short stay apartments in Amsterdam, The Hague and Rotterdam and we were unpleasantly surprised last week. We had quests show up on our doorstep with a booking confirmation through your website but we had no availability or other booking confirmation from your end. Even weirder, no one in our company knows of an affiliation with your website... Now we had to disappoint a possible customer and they are now wondering if this website is a scam...
I would appreciate a timely answer on this issue, as I have already sent a message through your website last week but have not yet received an answer.
Thanks & best regards
Willy de Wit
Sorry to hear this. This booking was confirmed based on availability uploaded by you to one of our partners that supplies our budget accommodation listing area (Rotterdam's listings here). You have an agreement with this partner (most likely hostelworld/web reservations international or hostelbookers) and as such would have received both an email confirming the booking (most likely 2) as well as seeing your availability adjusted in the area where you normally maintain it.
These sites power bookings at well over 5000 sites (this is very common online), so I'm not surprised our name doesn't ring a bell as being a partner of yours, but clearly it's worrying to us that you would have missed the booking after uploading the availability, pricing and receiving the booking confirmations.
Feel free to PM me the booking number if you can't find the details of your partnership with one of the above companies and I can have them get in touch with you to help explain things again. I also need the booking number to follow up on you refunding the customer for your mistake as per your agreement.
I responded to your email on July 2nd. I also asked our booking partner to get in touch with, and they informed me that they did so on July 3rd. Please check your junk mail folder, because obviously emails are going astray.