Having some slight problems with HSBC and their new online banking - secure key code, which has conviently been sent to my home address whilst I am now based next to the Mekong River in Laos. I tried calling them but it's asking me for a secure telephone code/password, which I don't know and have never set up :-/ also tried Skyping but don't know what im doing?
Does anyone have a good UK number for me to ring HSBC or a Skype HSBC number or how to do it? HSBC email address??
I'd like to be able to access my cash :p
To make an international call with skype you need to use Skype Out which basically means you have to have credits/money loaded on there. They probably sent the secure telephone code/password to the same address. Do you have anyone there that can help you access it?
The HSBC website should list numbers for people calling from overeas and they also have an 'online chat' feature where you can ask questions securely; I've used it myself from overseas. As Sam says, you will need credit to dial a number from skype; this can be easily loaded once you are logged on to skype.
Hi SamIam - yeah they sent it to my ex's address :p and I even changed the address at the bank to make sure they sent everything to my Dad. My friend went to pick up my secure key from him, but I've been on the move every 2/3 days so it's not worth couriering out. I'm hoping the bank can delay the 30 days activation period and hopefully when I get back to Bangkok, go to the HSBC branch there :-/
Bex76 I'll look into this 'online chat' feature - fingers crossed I can get hold of someone and sort something out