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Hotel room Online Reservation problem

Travel Forums System Talk Hotel room Online Reservation problem

1. Posted by webarts3000 (First Time Poster 1 posts) 5y

Hi everybody!

I need your help re: Sheraton Dallas Hotel Online Reservation.

I made a reservation online to stay couple of nights at Sheraton Dallas Hotel,
then I changed my mind so I did cancel online.

Now I see that Sheraton Dallas Hotel charged my MC for one night for "No show ".
I told them that I did cancel, but they claim that I didn't.

Problem is because they did not send me e-mail confirmation for both reservation and cancellation, I have no way of prove it.\

What can I do to get muy money back?

2. Posted by Sander (Moderator 4810 posts) 5y

Was this booked through travellerspoint? If so, use the contact link at the bottom of the page and select the "I have already booked accommodation through travellerspoint" option.
If you booked it through a different system or with the hotel directly, I don't think there's much we can do to help you here. You could try filing a dispute for the charge with your creditcard company. If it's one word against the other, I don't really know how they'll treat that. Would be interesting to find out.

[ Edit: Edited on 06-Sep-2011, at 11:00 by Sander ]

3. Posted by Sam I Am (Admin 5588 posts) 5y

I just checked in the system and can't find a booking under this username, so assume you placed this booking elsewhere (the Sheraton is not a typical property I'd expect to find in our budget accommodation area either :))?

The answer to your question depends a little on which site you used to make the booking, and to do the cancellation. I assume you don't have any emails sent to you by that site confirming your cancellation?

4. Posted by Calcruzer (Moderator 1989 posts) 5y

I've had similar problems in the past. Once had a place where I booked, went to the room and found out that it hadn't been cleaned--and the toilets hadn't even been flushed since their last use (ugg). Went to the office and asked for a different room and was refused.

I then asked for a refund--and the guy laughing said--"I got you now--ha, ha".

Well, to make a long story short, I called my credit card company within the first five minutes after this happened. They told me that they would not only cancel the transaction, but that they would contact the headquarters of the hotel (this was just one of a rather lower-end chain--"America's Best") and ask them to review this action.

I checked my monthly statement--and the transaction was shown as being charged and then backed out--and I received a letter from the "America's Best" headquarters apologizing and offering me a half-price coupon for future stays with them. In the meantime I stayed at a much nicer hotel that night--60 miles farther down the road--and kept that receipt just in case the other guy tried to say that I actually stayed at his flea-bit hotel.

So--in the future--do as I did--and always charge with a credit card if you can. Of course, getting the cancellation code and saving it when you cancel is also a good idea. Both of these do pay off. (Of course, it also helps if you've been with the same credit card company for 15 years and spend about $700 a month on average with them.)