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Logging in and out

Travel Forums System Talk Logging in and out

1. Posted by sole (Full Member 208 posts) 13y

I have been automatically logged out a couple of times when I was writing some answer or request and found it really annoying :-))

Would it be possible either to prolong the time before automatically being logged out or to get a warning before being logged out. The way it is now you "loose" what you've been writing on unless you copy it before previewing your post and that was what I hadn't thought of doing in the first place. Of course this is only a "problem" if you don't finish your post straight away.

Does this make any sense to you guys ???

cheers/Sole

2. Posted by Sam I Am (Admin 5588 posts) 13y

Hi Sole,

Well, this is an interesting point....actually the timer is set to one hour from the moment a page is accessed which we thought would be sufficient (and also because many people use this service in internet cafes, more private!) but I have had this problem myself.

Pete, I will leave it to you! Of course I have no idea how to change this even if I tried....

Cheers,

Sam

3. Posted by Peter (Admin 5807 posts) 13y

Hi Sole,

May I ask how long approximately you were inactive on the site (by that I mean static on one page)? The time-out is currently set to 60 minutes, which I imagine is more than enough for most. This time-out should be reset every time a user accesses a new page, so it would theoretically give you an hour to type a message (if you need longer, you would be better off cutting and pasting :))

Having said that, I think there may be something not quite right going on - I noticed that the other day I wasn't able to access areas of the site, even though I was technically still logged on. This could have something to do with IP addresses changing, but to be honest I'm not quite sure at the moment. I will however look into this as my first priority as I do understand that it is HIGHLY annoying to be logged out just after completing an epistle in the forum ;)

Thanks for your feedback - it's often the only way we find out about such problems.

Peter

4. Posted by sole (Full Member 208 posts) 13y

hi there Peter and Sam,

Thanks for your feedback, yes, 1 hour would definitely be sufficient, but I guess this must have been app. 10-20 minutes, not quite certain, but not longer than 20 minutes. The first time I was searching the web and trying to write a message with the information I found and then when posting everything just disappeared, so I gave up that time :(

The other couple of times I copied everything before previewing and that way was able to post anyhow when I'd logged in again.

Well, now I know that there might be a problem, so I copy every time before posting, so it works OK at the moment, but it can be quite annoying ;)

cheers
Solvejg

5. Posted by Peter (Admin 5807 posts) 13y

Hi Solvejg,

I have figured out the problem I think, but unfortunately have to wait for our webhost to change their settings.. it is most likely that their server settings tell it to log out after 20 minutes (I did some tests myself and found this was about when I was logged off). I will post a reply in this thread when we hear back from them - hopefully not too long. Until then, keep in mind that the automatic log-off happens about 20 minutes in.

Peter

6. Posted by Peter (Admin 5807 posts) 13y

Well, our host has responded and has indicated they are unwilling to change this setting Looks like we will be taking our business elsewhere soon
Combined with the excessive downtime at the beginning of the week, we will most likely be moving on! If this change is to occur, there will be some downtime as the information is being moved to a new server, but we will keep you posted. If anyone knows of any good hosts, please send me a message.

Peter

7. Posted by Peter (Admin 5807 posts) 13y

Ok.. well till we can find a suitably reliable and dedicated host that we want to move too, I have implemented a temporary fix. If you haven't refreshed a page in 19 minutes, you will be notified with a Javascript popup. I know it's not ideal, but at least it saves some of the frustration. In the case of a forum entry, I would recommendt that you then preview that page and click 'edit' to give yourself another 20 minutes.

Hope this helps.

8. Posted by sole (Full Member 208 posts) 13y

Hi Peter,

this sounds fair enough.

cheers
Solvejg