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How to cacel a reservation through travellerspoint

Travel Forums System Talk How to cacel a reservation through travellerspoint

1. Posted by aerua7179 (Budding Member 3 posts) 4y

Hi there!

I´m trying to cancel my reservation through this very page, travellerspoint, but I cannot find the link to do it.

It is written clearly that I have to talk directly with the Hotel, but when I call the Hotel they say that I have to cancel it through the Travellers point web page, otherwise they will charge the first night stay.

So... The hotel reception cannot cancel their reservation? Weird to say the least.

Anyone with the same problem? Anyone can help?

Cheers!

2. Posted by Sam I Am (Admin 5588 posts) 4y

Sorry to hear the hotel is giving you this runaround. Their contract clearly states they need to do the cancellation. Have you sent us an email using the contact form? I'd imagine Kellie will be in touch regarding this in the next 12 hours or so in that case. If not, can you send me the details in a PM and I can pass it on for handling? We'll basically get in touch with the property and gently remind them of their responsibilities... :)

3. Posted by aerua7179 (Budding Member 3 posts) 4y

Hi!

I send you a PM.

Is good to hear from someone else that I didn´t get it wrong. It seems obvious is their responsibility but you can allways be wrong somehow...

Thanks!

4. Posted by aerua7179 (Budding Member 3 posts) 4y

Quoting aerua7179

Hi!

I send an email to you via contac form yesterday.

I send a PM anyway with the details.

Is good to hear from someone else that I didn´t get it wrong. It seems obvious is their responsibility but you can allways be wrong somehow...

Thanks!

[ Edit: Edited on 18-Apr-2012, at 11:46 by aerua7179 ]

5. Posted by Sam I Am (Admin 5588 posts) 4y

No worries, I just replied and passed it on again, before seeing you also sent it via the contact form, so Kellie has probably also already forwarded it. Should be sorted shortly!!

Post 6 was removed by a moderator
7. Posted by aerua7179 (Budding Member 3 posts) 4y

Hi there!

Fixed!

Finally the hotel manager took responsability and he himself canceled de reservation.

It was his responsability in the first place but... Anyway, problem solved ;)

Thanks all!