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How do I change a date on an existing booking?

Travel Forums System Talk How do I change a date on an existing booking?

1. Posted by duncanjames111 (Budding Member, 3 posts) 19 Jun '12 03:34

How do I change a date on an existing booking? I emailed hotel and they said they couldn't do it and referred me back to the booking website?

2. Posted by Peter (Admin, 5452 posts) 19 Jun '12 05:03

Hi Duncan,

This is definitely something that the hotel should do. If the number of nights are the same, and the rates are the same and there is availability, there's no reason they shouldn't be able to. In fact, it's the only way to change the dates :) Feel free to pop us a message through our contact page if they continue to not want to change it. We can follow it up for you and ensure they understand how things work

Peter

3. Posted by Cyberia (Travel Guru, 1740 posts) 20 Jun '12 08:39

If you booked through a website, then you must make any changes through them. Though it will probably cost them nothing to change a booking, they may charge you.

4. Posted by duncanjames111 (Budding Member, 3 posts) 20 Jun '12 14:25

thanks for all of your help.

5. Posted by Peter (Admin, 5452 posts) 20 Jun '12 16:24

Quoting Cyberia

If you booked through a website, then you must make any changes through them. Though it will probably cost them nothing to change a booking, they may charge you.

I'm sorry, but that's not accurate. Changes to bookings made on here and other sites like Hostelworld, Hostelbookers, etc. need to be made with the hotel and not with the website. I'm sure there are other websites where you can make the change through the site, but that's not the case in this situation.