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Travellerspoint Presentation at the ITB in Berlin

Travel Forums General Talk Travellerspoint Presentation at the ITB in Berlin

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11. Posted by JMJimmy (Inactive 30 posts) 11y

Quoting Sam I Am

Does the peer-to-peer internet consultation make travel agencies superfluous?

Not at this time. In its current form p2p is just at the begining of its evolution and will remain as such for some time. Advice you can get on the internet is usually good but often rushed and incomplete because it's people volunteering their time. Because of the volunteer element you tend to get a sped up version of "brain drain". Those volunteers that are most knowledgable tend to burn out and head elsewhere because the volume of people goes beyond their ability to help or they simply get tired of constantly giving.
I think that's where places like Travellerspoint have a place to shine, while being a p2p site, it is also a step towards an online travel agency. Providing the organization of an agency but focusing on the community of a p2p.

Quoting Sam I am

Which sources are the consumers going to rely on in the future?

I beleive neither and both at the same time. I beleive someone with money will come along and make the same software the travel agencies use available to the public in a more user friendly way. When this happens travel agencies will have to remodel themselves, however will not disapear altogether. They will most likely shift their focus to promoting "branded" and pre-packaged "experiences" almost exclusively. Sites like Travellerspoint will exist and continue to pop up however will fade away as the creators leave or are purchased for potential commercial profit. I believe that whom ever capitolizes on the potential of the existing travel agency software and brings the p2p community will become the dominant player in the market.

Quoting Sam I am

Do travel communities also make efficient sales channels?

In limited fashion. Far greater integration will have to take place among alternative vacation outlets before the travel communites will become effective sales channels let alone efficient sales channels. The one advantage travel communities, such as Travellerspoint, have over travel agencies is their ability to become a nexus to bring consumers, tourist industry, and material goods related to travel under one roof. To date no one has done it, but the potential is there.

Hope this makes sense :)

JMJimmy

12. Posted by Sam I Am (Admin 5588 posts) 11y

Okay everyone, thanks again for your input. I did the presentation on Monday in front of about 100-150 folk. It went well (if I may say so myself :) ) and I used quite a few of your comments and ideas.

Like I mentioned before, if anyone wants a copy of the presentation, let me know your email address and I'll send it to you. It's in keynote but I can export it to powerpoint/quicktime/flash although it will lose some of it's umph then...

JMJimmy, thanks for the comments, it's a shame I can't use them but I think you have some very valid points. And ps. we're not planning to sell out anytime soon. We enjoy it way too much for that

13. Posted by Cupcake (Travel Guru 8468 posts) 11y

Sam, I sent you my email...but are you going to tell us in GREATER detail about it? What else was shaking there? Did you have a good time? See anything interesting? Share with us Sam;) !

14. Posted by Sam I Am (Admin 5588 posts) 11y

Hmmm, greater detail?? What do you want to hear?

I arrived early in the morning on Monday. Was a bit tired but I figured I knew enough about the topic of Travellerspoint to pull it off in autopilot ;) Anyways, I browsed around the ITB for a while (which is a HUGE fair by the way with massive stands from travel companies all around the world, more info on the whole event here) and then got set up. I have to say I was amazed by the amount of luxury so many companies threw at their stands. United Arab Emirates had half a Boeing jet replicated in their stand!!!

I was first up and just went through how TP had started (which was over msn chat by the way), how visits and members had grown, what our ideas were etc. Then I took about 10 minutes to go through the three questions posed above and in brief the different comments and answers you all supplied. I used these to draw brief 'conclusions' on each question and then a small sum up at the end and that was it. All in all, it took about 20 minutes for my bit and then the other panel members both took between 15-20 minutes. At the end there were some questions from the audience and that was about it...

After that it was off to Copenhagen where I had a meeting for x-plore (this other company I run) in the evening and early the next morning. I got home absolutely dead tired yesterday and slept most of the day

I'll drop you a note on the presentation to check the format you are after.

Sam

15. Posted by JMJimmy (Inactive 30 posts) 11y

Ahh well :) interesting topic - I'd love to get a copy as well. I'll pm you my address.

I'd still like to hear any other TP members views see where they think its headed. Maybe drum up some ideas for you guys :)

JMJimmy

16. Posted by Cupcake (Travel Guru 8468 posts) 11y

Quoting Sam I Am

Hmmm, greater detail?? What do you want to hear?

I arrived early in the morning on Monday. Was a bit tired but I figured I knew enough about the topic of Travellerspoint to pull it off in autopilot ;) Anyways, I browsed around the ITB for a while (which is a HUGE fair by the way with massive stands from travel companies all around the world, more info on the whole event here) and then got set up. I have to say I was amazed by the amount of luxury so many companies threw at their stands. United Arab Emirates had half a Boeing jet replicated in their stand!!!

I was first up and just went through how TP had started (which was over msn chat by the way), how visits and members had grown, what our ideas were etc. Then I took about 10 minutes to go through the three questions posed above and in brief the different comments and answers you all supplied. I used these to draw brief 'conclusions' on each question and then a small sum up at the end and that was it. All in all, it took about 20 minutes for my bit and then the other panel members both took between 15-20 minutes. At the end there were some questions from the audience and that was about it...

After that it was off to Copenhagen where I had a meeting for x-plore (this other company I run) in the evening and early the next morning. I got home absolutely dead tired yesterday and slept most of the day

I'll drop you a note on the presentation to check the format you are after.

Sam

Shoot! I thought maybe you were able to take a mini-vacation..but it sounds like it was ALL work! Thanks for keeping us posted!
(Do you still have my email address?)

17. Posted by Peter (Admin 5789 posts) 11y

Quoting JMJimmy

Ahh well :) interesting topic - I'd love to get a copy as well. I'll pm you my address.

I'd still like to hear any other TP members views see where they think its headed. Maybe drum up some ideas for you guys :)

JMJimmy

Yeah, I agree, this has been a very interesting thread actually. Any more responses are definitely of interest!

hmm, now to go off and start work on the travel agent software... :)

18. Posted by Sam I Am (Admin 5588 posts) 11y

Wow, lots of interest for the presentation. I am getting it out to you all today :)

19. Posted by GregW (Travel Guru 2635 posts) 11y

I know this is a little late and all, but I found a copy of an article talking about what I mentioned in my post - that customer forums are a great way to develop higher customer satisfaction. If anyone is interested still...

Cross those wires! by Jim Sterne which states that:

  • There is tremendous value in getting your clients to communicate with each other.
  • Getting them to talk about you and your products can be a very powerful way to give them a voice, learn about new product possibilities and build loyalty.
  • When you put people in the same (online) "room" to discuss their displeasure, the cranks tend to get socially moderated, the wronged get supported and those trying to help get amplified.
  • Consider the current cost of getting your customers to tell you how to make your products better and what new products you should make. Compared with this, getting your customers to form a community of online ’constructive critics’ is far more effective.
20. Posted by james (Travel Guru 4136 posts) 11y

Unfortunately, I only came across this thread just now.

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