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Nepal - Booking deposit refund problem

Travel Forums Asia Nepal - Booking deposit refund problem

1. Posted by Enrico_G0 (First Time Poster, 1 posts) 12 Aug '12 15:22

Enrico_G0 has indicated that this thread is about Nepal

Hello,

Last April I booked a trek in Tibet through a Nepali Agency, of course TAAN registered. It seemed they had a good reputation and they have several Trip Advisor reviews. We paid 35% of the total amount as a booking deposit. We have the Invoice, the Service Voucher and the Cash Receipt from the Agnecy. Booking conditions foresee a 40% fee on this deposit in case of cancellation because of our own reasons until 5 days before departure.

Foreseen departure is September 17th and unfortunately Tibet is now closed and it is likely it will be in September as well. No deposit refund policy was clearly stated before in this case.

Now we are discussing about alternative treks in Nepal. The Agent is giving us unbeliveable quotations for these treks, about 65% more than the quotation for same trek we now have from another "first class" Nepali agency. We well know this last one because supported us in a climbing trek last year, but unfortunately they did not have the Tibet program we were interested in.

We are now asking the Agent to refund our booking deposit, but he is taking time and it is clear that he does not want to give me back money. I am not sure at all that he will give me back even the 60% of the deposit which is due in case of cancellation by me. This is because the Agent is proving not to be reliable and honest in discussing the alternatives.

Does anyone have suggestions on how to get the refund of this deposit ? Is it possible to ask some Authority in Nepal ? We want at least to get back our 60%.

I avoid to publish the name of this Agency before the end of this story.

2. Posted by Sam I Am (Admin, 5577 posts) 13 Aug '12 02:32

You mentioned they are TAAN registered; is there some way TAAN could be contacted about this if the refund doesn't happen? Given that they are registered there, I'd imagine they will eventually refund you, even if takes a little time...

3. Posted by Dullar (Budding Member, 14 posts) 20 Aug '12 01:07

It may take little time but they have to refund you the money because its not from your side neither from them. They may have some provision to take some percentage but it is clear they must do it. TAAN might help you in getting your money back or to arbitrate in getting your deposit. www.taan.org.np