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Lost baggage?

Travel Forums General Talk Lost baggage?

1. Posted by plume (Budding Member 3 posts) 4y Star this if you like it!

When leaving Norfolk, VA I was given a US Airways yellow "EXPRESS VALET" tag. I was told by the flight attendant to leave my bag by the side of the plane. When I got off the plane at my connecting flight in Washington, I didn't see my bag (or anyone else's?) there, so I stupidly boarded the bus that was waiting outside of our plane, assuming that our baggage would be in the building that we arrived to. Since we had a choice of leaving the plane from front or back, I am thinking that perhaps baggage was on the opposite side and I didn't know?

Anyway, I reported a claim in WA, and the woman spoke to someone on the phone who found a bag that they described as similar to mine, but I heard them say that it was "negative" something...I'm not sure what word that "something" was. She then gave me a panicked look and told me to catch my flight to Boston and file another claim there, so I did.

The claim was filed on Wednesday, and it's now Saturday. The only update I've received was when a man called me yesterday telling me that he would investigate the situation. I've called every day, and each time we re-reviewed my information. I've described my bag in great detail (a blueish green floral patterned roller bag with red, yellow, and white flowers) to several different operators, but when I called today, the woman replied "oh, so it is patterned? it's not a solid blue bag?" so it would seem that all this time, no one even bothered to write down that the bag was patterned. I feel totally hopeless!

What should I do?

edit: I also offered to send a picture of the bag to phone operators, and they refused.

[ Edit: Edited on 22-Dec-2012, at 11:08 by plume ]

2. Posted by CheersT (Travel Guru 2574 posts) 4y Star this if you like it!

Welcome to what passes for Customer Service at many airlines now.

Good luck.


3. Posted by Tina030482 (Budding Member 2 posts) 4y Star this if you like it!

Have you got Property Irregularity Report? There must be your file reference number. With the help of that number you can see all information about your bag on the aircompany's website.

4. Posted by plume (Budding Member 3 posts) 4y Star this if you like it!

Since it was a carry on bag (which they annoyingly asked me to leave plane side), I don't think that I can get an irregularity report, right?

So far I've had no luck. I'm really disappointed in the lack of customer service with USAirways. I do have medication in the inside zipper of the bag, but it's behind some plastic bags filled with clothes. The medication has my name and address on it.

Any chance that they might thoroughly go through my bag one day and find it? It's kind of hidden.

5. Posted by Daawgon (Travel Guru 2009 posts) 4y Star this if you like it!

I think your chances of recovering that bag are pretty poor. I really hope you're able to replace those meds asap?

6. Posted by Tina030482 (Budding Member 2 posts) 4y Star this if you like it!

Several years ago I worked at Lost&Found office in Kiev airport (Ukraine). I assure you that we accepted all passengers' reclamations even if they didn't have bag tags. There is an international system for baggage tracing, named World Tracer. There agents can trace your bag according to its description and content. Your bag most probably in your transfer airport, was it Washington? Make lost found agents look thoroughly through tagged off bags (it is called on-hand baggage).
I wish you good luck!
PS Sorry for my English! I know, it isn't good. :( I wish to improve it visiting forums and other foreign websites.

7. Posted by plume (Budding Member 3 posts) 4y Star this if you like it!

Thank you very much for the helpful replies! You were right, my bag was still in Washington. I received a call today that it was found. I'm so relieved!