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Should the private messages be copied in your notification?

Travel Forums System Talk Should the private messages be copied in your notification?

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11. Posted by mojorob (Moderator 1044 posts) 43w

Quoting Peter

Actually, I want to change it for the forum as well. I noted someone commenting on how annoying it is when the OP doesn't respond to threads after the first question. It seems to me that maybe we can improve this by forcing people to come on to the site to read the answer.

How about including the first 'x' words of a reply, with a link to the thread to read more? Also having a check to see if each subscribed poster has returned to the thread since the last email, and if not then don't send out an email - instead on any emails include a line that there may be more posts in the thread as further notifications won't be received until you visit the thread again (similar set up to other forums).

12. Posted by Peter (Admin 5492 posts) 43w

Quoting mojorob

Quoting Peter

On the other hand, by including the full message in the email, people sometimes end up just responding to the notification email rather than going to Travellerspoint.

Would it be possible to change the way the PM is sent by email (from/reply to address), so any reply to the notification via email is received by TP servers and treated like a PM? (ending up in the inbox of the recipient)

This is certainly possibly technically- it's basically the same as what we do now with blogging via email . The downside to it is the extra point of failure that is introduced and the extra complexity. I'd also personally rather see people come back to the site for obvious engagement reasons :)

13. Posted by Peter (Admin 5492 posts) 43w

Quoting mojorob

How about including the first 'x' words of a reply, with a link to the thread to read more?

I do quite like this idea .. no need to click for the really short responses then and at least the email has some more content to it.

Also having a check to see if each subscribed poster has returned to the thread since the last email, and if not then don't send out an email - instead on any emails include a line that there may be more posts in the thread as further notifications won't be received until you visit the thread again (similar set up to other forums).

Yeah, I've seen that setup on other forums. I'm torn on it, because I actually kind of like getting all the notifications. And there is extra complexity added to make this happen. Need to keep track of whether that user returned to read and if they weren't logged in when they came back, then that is tricky. As a result you might get people who have read the latest updates, but then don't get any further notifications. Particularly a problem if they're moving around and are on different IP addresses all the time.

14. Posted by mojorob (Moderator 1044 posts) 43w

As a sidepoint, I notice the notifications for threads are currently not including what has been replied - however in the version I'm getting, the URL for the thread is not hyperlinked. Is that the way it's set up, or is it just the email program I'm using for that email address (which is not my main email program).

Also, I find the email notification for forum replies as it currently stands to be quite abrupt. It's possibly just the way it's worded, but I think having a snippet of the reply as suggested might also help in that.

15. Posted by Peter (Admin 5492 posts) 43w

hmm yeah, what mail client are you using? Are you seeing the html version (with blue wrapper and Travellerspoint logo) or the text version? Both have the url linked, but it will help to know which you end up seeing.

16. Posted by mojorob (Moderator 1044 posts) 43w

It's the html version. The client I use for that email address is the native metro Mail app in Win 8.1

17. Posted by Peter (Admin 5492 posts) 43w

It's yeah, huh.. it's actually not linked. Just my mail client magically making it so :) Will fix now.

18. Posted by Peter (Admin 5492 posts) 43w

Right, this one should now be linked

19. Posted by mojorob (Moderator 1044 posts) 43w

Yeah, that was linked this time!

20. Posted by Peter (Admin 5492 posts) 43w

I just finished pushing live the update to show where posts have been removed. I think it's subtle enough to remain in place and it actually kind of highlights the excellent work moderators do around these forums.