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Who REALLY has the best airports...

Travel Forums General Talk Who REALLY has the best airports...

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1. Posted by Cupcake (Travel Guru 8468 posts) 11y

Asian airports voted best in world
Thursday, March 24, 2005

Hong Kong's Chep Lap Kok airport was voted best airport in the world.
(CNN) -- When it comes to the airport experience, terminals in Asia are a cut above the rest, according to a recent independent survey of air passengers.

Hong Kong International Airport was named the world's best, second favorite was Seoul's Incheon and Singapore's Changi airport was placed third.

Kuala Lumpur's international airports came in fourth, while the Middle East hub of Dubai was ranked fifth.

Airports Council International (ACI) and the International Air Transport Association (IATA) jointly conducted the satisfaction survey. The research was conducted during 2004, covering 40 major global airports and 65,000 interviews.

In Europe, Copenhagen was voted the best airport, while in North America Halifax came in first. Cape Town came in second place, after Dubai, for the combined Africa and Middle East region.

"The fact is -- airports vie for passengers," says Robert Aaronson, of the ACI.

"They realize the importance of building customer loyalty in a competitive environment. This survey gives airports the essential benchmarking tool to measure and enhance their service quality."

The survey covered the entire airport experience of international and domestic travelers who rated airports on 31 service-related factors before boarding flights.

Passengers were asked to rate airport facilities, security and immigration, as well as services provided by airlines.

"Airports are important industry partners for airlines," says IATA Director General Giovanni Bisignani.

"We must continue to evolve to a low-cost industry that provides high-quality, cost-efficient service across the board. This should be at the top of our common agenda."

The customer satisfaction survey has been dubbed AETRA from a Latin word meaning the upper air. ACI and IATA say that 55 airports have signed up to the survey, which looks at passenger satisfaction at airports and ways to improve it.

The study replaced the Global Airport Monitor survey that ran for 11 years.

2. Posted by Brendan (Respected Member 1824 posts) 11y

I agree with Hong Kong and Singapore airports, I don't think I would call Seoul's one of the best, it has been awhile since I was there though.

3. Posted by ukmassage (Inactive 1052 posts) 11y

can we get a source for this article?

passing through Amsterdam yestarday morning I was impressed by it's size. There are some 20 screens displaying departure times - I think it's too difficult for an average traveller to find their way round as you hear announcements for the lost passangers every few minutes.

It took some good 15 minutes to get from a runway to the terminal - it's a really huge airport

4. Posted by Cupcake (Travel Guru 8468 posts) 11y

It was in USA today....or you could look up ACI or IATA.

5. Posted by daveh (Travel Guru 1027 posts) 11y

I posted a link for this on the best/worst airport thread a few days ago. The same report was on the CNN website also.

6. Posted by Peter (Admin 5847 posts) 11y

Quoting daveh

I posted a link for this on the best/worst airport thread a few days ago. The same report was on the CNN website also.

I thought I recognised the topic :) Actually, it's probably better to post links and maybe snippets of an article rather than the whole thing. We don't want to get in trouble for copyright infringement after all

I wonder how far these airports are from the city they service as well. For me, one of the important factors about a good airport is how hard it is to get there. For instance, one of my favourite airports is the one in Vienna, mainly for that reason. As a terminal, it's not particulalry exciting (in fact, quite boring), but there is a train station right underneath the terminal that takes you straight to the center of town for a very good price (usually these airport links are hideously expensive).

7. Posted by Wocca (Inactive 3745 posts) 11y

It's an interesting point that Peter has made about copyright infringement. Seeing as TP has just been to Berlin, and otherwise getting recognized more internationally, then perhaps the time will come for more scrutiny WRT the ownership of intellectual in web forums

8. Posted by Wocca (Inactive 3745 posts) 11y

Intellectual property

9. Posted by Peter (Admin 5847 posts) 11y

We're quite careful with people's copyright on TP. I'm not sure how CNN would feel about an article being copied elsewhere; to be honest, I doubt they would care due to the size of their operation. However, if someone posted TP content on their site (as has happened), I'd prefer to be notified about it and at the very least to get the credit for it.

I quite like these articles coming up as a point of discussion and would love to see more of it. I think a snippet of the most interesting part of the article (to draw people in) + a reference link is the most appropriate way of posting such things though and will stand up to any scrutiny.

10. Posted by Cupcake (Travel Guru 8468 posts) 11y

Point taken;)
I usually read 5 -6 papers online a day...I am sure I can come up with something :)