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Subscribers do not get e-mails anymore

Travel Forums System Talk Subscribers do not get e-mails anymore

1. Posted by martinemaui (Full Member, 1 posts) 5 Sep '13 07:45

The people who subscribe to my blog do not get notification e-mails anymore. I think it stopped about two weeks ago,and worked perfectly fine before that. Can someone please help me solve this problem?

2. Posted by Peter (Admin, 5476 posts) 8 Sep '13 20:47

Hmm yes, I can see there is a problem here. I've put in some extra logging around the emailing of entries to try and catch it and uncover more detail. It's not quite clear to me yet why they haven't been going out!

3. Posted by Peter (Admin, 5476 posts) 9 Sep '13 23:44

A follow up on this - we have found there is a problem with emails delivered to gmail specifically ending up in the spam folder. Can you see if maybe some of your subscribers have had the emails filtered? If so, please get them to flag the email as "not spam" to help clear this filtering. It's rather frustrating, but the only way to fix it is by getting people to unflag the messages.