I would like to warn all travellers about the campervan rental company
NQ Australia Rentals.
I rented a camper for the period 23/12/04 till 26/01/05
for this a bond of AU$5000 was taken from my visa card which would be returned at the end of the rental period.
now 2 months later i still have not been returned my AU$5000 bond
numerous faxes, emails and voicemail messages have been left unanswered.
More people are in the same predicament.
I know of two by name,
and have read about more people on the following forum
DO NOT RENT FROM THIS COMPANY!
po box 1493
I have contacted the company and asked them to respond. It'll be interesting to hear what they have to say.
Have you contacted the Australian authorities? I think you stand a much better shot of going down that track than posting in forums online (where your motives could be called to question). Australia has good rules on things like this and you should be able to make a pretty strong case I'd think!
Yes i have gone to the Australian authorities.
A case is running with the Department of Fair Trading in Cairns where the headoffice of NQ is located.
I also have filed a complaint with Visa card to obtain my funds back, however because of the period elapsed between the transaction and the complaint they say they are limited in what they can do.
The reason i posted it in forum is to avoid people running into the same problems as i did.
Thank you for sending an email to them. The employees if have been able to speak to recently only give you the owners email and direct phonenumber in response to requests for information
Did they provide a reason on why they were not going to refund your bond? Was there a disagreement over "damage" to the van or anything like that?
the campervan was returned on time and in good order, the guy at the depot told me the bond would be returned within 3-5 working days.
When I first called head office a software crash was blamed for the late return of my bond,
but later on nobody could tell me anything, they just forwarded my request for information to the direct telephone number of the owner of the company where i was greeted by a voicemail message. He has not replied at all.
It all sounds like a really bum deal and somewhat as if this company is going bankrupt (I've had some experience with Australian companies that go down this track and this is usually what happens...).
I haven't heard anything back from them yet which is generally not a good sign either but I hope they take the time to post here for their own business' sake. I'd also be keen to hear what ends up happening with your money and the case you have running!
Sorry to inform you that NQ Rentals has gone into receivership. The administrators are PBB Business Reconstruction Specialist of Cairns. You should try and contact them and lodge a claim against the company and be put on the list of creditors. No doubt there are many others in the same situation as yourself. Best of luck.
indeed i have heard as well, that NQ has gone into receivership!
I can still put in a claim with the receivers, and i have a possibility of visa fraud claim, we will see.
anybody out there with AUD$5000 lying around and not sure what to do with? I could use it now, LOL!
Young travellers have been left thousands of dollars out of pocket after a national campervan rental company collapsed, and the case has highlighted complaints of fraud by firms who target interstate or overseas backpackers.
The Northern Territory's commissioner of consumer affairs, Richard O'Sullivan, said the problem was damaging tourism and has called for national regulation of the rental sector.
NQ Rentals was placed in receivership this week by a court order. Fair Trading offices around the country have fielded complaints, in some cases stretching back 10 months, from tourists whose credit cards had been debited by $5000 by NQ despite having safely returned vehicles.
Problems are believed to be widespread. A 2003 report for the Ministerial Council on Consumer Affairs warned that unfair contracts, massive overcharging for repairs and fine print allowing unlimited charges to credit cards put consumers at a disadvantage. Of 600 complaints between 2000 and 2002, half came from interstate or overseas tourists.
AdvertisementMr O'Sullivan said: "Some of them don't even know their credit cards have been accessed until they get back to their country."
The report proposed outlawing such practices, a mandatory code of conduct and licensing that included checks for financial solvency. But no changes took place.
The Queensland Minister for Fair Trading, Margaret Keech, said her office received 51 complaints about NQ and delays in the refund of deposits.
Florian Dirscherl, 38, was told by NQ's Darwin depot last June that a $5000 bond for a four-day hire would not be refunded until money was sent from its Cairns head office. A month later the German traveller had not got a cent and contacted Northern Territory Consumer Affairs, which recovered the sum after two months.
Yoshinobu Kawahara, 36, hired an NQ campervan in Darwin in December to travel to Sydney. "The guy at the Sydney depot checked the campervan and said it was fine and we would be returned our bond in a few days," he said. He has not seen his $5000.
Samriti Goyal, an English dentist, 25, had $2000 taken from her credit card without consent after hiring a car from a Sydney firm. Five months later it has not been returned despite her "distressed and frustrated" international calls.
NQ customers seeking bond refunds must deal with its receiver, PPB Business, and liquidator KPMG. But consumers come last in the queue of creditors