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ONLINE HOTEL BOOKING SCAM

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1. Posted by travelbugsg (Budding Member 4 posts) 1y

I have booked a hotel reservation thru -snip- in March this year.
However, when I try to change the booking, there was no contact available by telephone, email or any other way. No one answers the telephone call and no one reply to my email till this day.
However when I cancel the booking, I immediately get a reply that cancellation is accepted and there is no refund.

I got charge for the hotel and is unable to get any refund !

Moderator comment: please see Forum Rules

[ Edit: Link to Forum Rules added. ]

2. Posted by CheersT (Travel Guru 1691 posts) 1y

1.) Why do people still insist on using websites they have no experience with and still gladly hand over their credit card information, etc. I don't get it.

2.) Their website has all kinds of contact numbers. Are you saying they're all dead? None of the numbers work?

3.) Have you contacted the hotel directly to confirm the state of your booking?

4.) Have you contacted your credit card company to dispute the charge?

Cheers,
Terry

Post 3 was removed by a moderator
4. Posted by Peter (Admin 5532 posts) 1y

Uhm, bookings on that site are just powered by Expedia. It's not a scam, it's just an affiliate website that doesn't answer emails. You should get in touch with Expedia to sort this out. There most certainly is a way of getting in touch with them.

I'm removing the URL from your post, because I don't want any slander on here.

5. Posted by travelbugsg (Budding Member 4 posts) 1y

yes, I have checked with Expedia and they have no record of this booking.
Checked with the hotel directly and they have confirmed that they also did not receive any payment from -snip- or Expedia.
That only means that -snip- is keeping my money and not responding or make refund.

[ Edit: no more slander now please. ]

6. Posted by travelbugsg (Budding Member 4 posts) 1y

I have also got AMEX to contact -snip- directly and they told me that -snip- is unwilling to refund and they cannot do anything about it.

Moderator comment: please see Forum Rules

[ Edit: Link to Forum Rules added. ]

7. Posted by Peter (Admin 5532 posts) 1y

It's rather impossible for us to help you in this situation as I'm sure you understand. We don't have the real details of what happened. You need to resolve this with them, not us.

8. Posted by travelbugsg (Budding Member 4 posts) 1y

Quoting Peter

It's rather impossible for us to help you in this situation as I'm sure you understand. We don't have the real details of what happened. You need to resolve this with them, not us.

I have tried the numbers and no want answers the phone.
the phone response system just bring you round and round the loop.
If you don't believe, make a call and try to contact them.

I understand. I am not asking for you to resolve this.
just want to alert everyone to what has happen and hopefully no one get swindle again.