I rented a car in Italy in late September. The agent “found” damage to the car that had not been reported by us when picking up the car. There were three small scratches to the bumper. Could have been there when we picked it up but I wouldn’t think of bumper scratches as damage so wouldn’t have reported it anyway…not then. The agent told me we would be notified by email if we were to be charged for damage.
When we received our charge statement in November there was a charge for over 500 Euros on the statement. We found they charged an extra day for turning the car in late, (we did not), and most of it for “damage!” We did get the extra day removed but that was truly underhanded.
Never got an email about damage. Many folks don’t check their charge statements and just pay them. Check them closely if you deal with Europcar. All the insurance I paid for and they sting me within the deductible. It goes on my charge with no notice from them.
Document your car with photos and video before you leave their lot, although I saw another post on Fodor’s where they did just that and still got tagged for 900 Euros, with no way out! Frankly I would exhaust all other options before using Europcar.