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Email alerts for comments stalled again

Travel Forums System Talk Email alerts for comments stalled again

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11. Posted by Beausoleil (Travel Guru 585 posts) 17w Star this if you like it!

I just checked and I'm not getting email alerts which I enjoy. I discovered a comment on my newest blog and also discovered I cannot reply to the comment which is annoying. I'm with ToonSarah; I like to reply to the comments and now it seems we can't. There were two buttons, Delete and Approve. Could we have a Reply button to go with them please?

12. Posted by Sander (Moderator 5234 posts) 17w 1 Star this if you like it!

Quoting Beausoleil

I discovered a comment on my newest blog and also discovered I cannot reply to the comment which is annoying. I'm with ToonSarah; I like to reply to the comments and now it seems we can't. There were two buttons, Delete and Approve. Could we have a Reply button to go with them please?

You can of course just go to your blog, after approving the comment, to use the comment form on the relevant blog post to post a reply. The comment management interface is really only there to be able to moderate replies by non-members.

13. Posted by Beausoleil (Travel Guru 585 posts) 16w Star this if you like it!

Thank you Sander.

14. Posted by Peter (Admin 6420 posts) 16w Star this if you like it!

Just letting you all know I’ve been looking into this problem. Notifications are definitely not going out and I know the cause. Fixing it is proving more difficult though. With a bit of luck I can sort it tomorrow.

15. Posted by ToonSarah (Travel Guru 565 posts) 16w Star this if you like it!

Quoting Peter

Just letting you all know I’ve been looking into this problem. Notifications are definitely not going out and I know the cause. Fixing it is proving more difficult though. With a bit of luck I can sort it tomorrow.

Thanks so much Peter - though Katherin may be less grateful than I am ;) Could there be an option to disable/enable these in the future, once you've worked through all the other things currently on your long to-do list?!

16. Posted by Kathrin_E (Travel Guru 307 posts) 16w Star this if you like it!

LOL Sarah - I am certainly grateful for all your great work, Peter. Nevertheless I'd appreciate an option to turn these messages off ;)

17. Posted by Peter (Admin 6420 posts) 16w Star this if you like it!

Finally figured it out. You should now be getting those lovely comment notifications again. Sorry Kathrin.

And yes, adding an opt-out for those would be a good idea. Definitely on my to-do list.

18. Posted by ToonSarah (Travel Guru 565 posts) 15w Star this if you like it!

Thanks so much Peter, it seems to be working. And my apologies to Katherin too, for drawing attention to the glitch ;)

19. Posted by Kathrin_E (Travel Guru 307 posts) 14w Star this if you like it!

Latest development is that the same notification arrives twice - one mail that includes the comment, one that does not. Now do we really need that?

20. Posted by ToonSarah (Travel Guru 565 posts) 14w Star this if you like it!

Quoting Kathrin_E

Latest development is that the same notification arrives twice - one mail that includes the comment, one that does not. Now do we really need that?

This happens to me all the time, it's not new. It only happens with your own blogs, not those of other people you've commented on. I believe the reason is that it sends one alert because your blog has a comment, and another because a blog entry you commented on, which just happens to be your own, has received a comment - even though this is the same comment in each case. I agree it's irritating and would much rather only get one email per comment! I am not sure what would happen if you unticked the 'Notify me of future comments on this entry' when you first reply to a comment - that might stop it happening, I reckon. Worth a try?