EasyJet and Ryanair

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11. Posted by leics2 (Respected Member 448 posts) 28w 1 Star this if you like it!

I have used both Ryanair and Easyjet in many European countries on many occasions over the years and my advice is very simple:

Stick to the rules about baggage size, baggage weight and how many pieces of cabin baggage you can take on board

It's really not rocket science. If you choose to ignore the rules you can expect to encounter difficulties. That can depend, to a tiny extent, on who is staffing bag drop and the gate (and at which airport) but in my experience both airlines apply their policies strictly...and imo that's absolutely the right thing to do. The vast majority of passengers do stick to the rules and it's very annoying for the rest of us when someone holds everyone up because they think they don't have keep to the baggage rules and then argue about it.

Why anyone should think they should to be allowed on board once the gate has closed is beyond me. Get to the airport at least 2 hours before departure, go to bag drop as soon as it's open, allow yourself ample time to get through security and go to the gate as soon as it shows up on the screen. Simple. :-)

[ Edit: Edited on 29-May-2018, at 13:33 by leics2 ]

12. Posted by Borisborough (Moderator 1131 posts) 28w Star this if you like it!

Quoting leics2

Stick to the rules about baggage size, baggage weight and how many pieces of cabin baggage you can take on board

It's really not rocket science.

It's more a problem of Ryanair changing the rules (on 15 January) as reported here which states "The airline previously allowed passengers to take a large bag (55cm x 40cm x 20cm) and small bag (35cm x 20cm x 20cm) with them to be stored in the cabin at no extra cost. From Monday [15 Jan 2018], while travellers can still take two bags for free, the larger of these will be put in the hold as standard when they reach the boarding gate." But it now looks like they are reviewing this new policy because it's not working the way they want it to.

13. Posted by leics2 (Respected Member 448 posts) 28w Star this if you like it!

I don't think the change is a problem for Ryanair passengers: those of us who use Ryanair know that one bag meant one bag (and it's always been clearly stated on both website and in the booking confirmation email) so being allowed two bags is a plus. All the relevant information is always on the website and in the booking confirmation email. I have very little sympathy for those who complain about standard and clearly-stated policies.

Ryanair's policy might be reviewed (the article doesn't say it will be) because it's caused a problem for them, not for the passengers. The problem is that people have been taking advantage (which doesn't surprise me in the least) so there have been far more second bags than expected, resulting in extra time at the gate and in loading and unloading the hold. Time = money and, for budget airlines, lower costs = low fares.

If people want the low fares offered by European (and other) budget airlines, they need to accept and stick to their rules. If they don't like the rules they can choose another airline. No-one is forced to use Ryanair, Easyjet etc. :-)

[ Edit: Edited on 29-May-2018, at 23:31 by leics2 ]

14. Posted by Borisborough (Moderator 1131 posts) 28w Star this if you like it!

Perhaps the confusion arises from the wording of Ryanair's rules (dated 8 May 2018) which, in article 8.3.1, states that passengers may have two articles of cabin luggage (large and small) and then goes on to explain that, unless the passenger has priority boarding, the larger item of cabin baggage will be placed in the hold - which surely then renders it 'not cabin baggage'.

Michael O'Leary has stated that if these problems continue to build [too many cabin bags being put into the hold], they may have to look at this policy again - which suggests that Ryanair are continuously reviewing the situation.

15. Posted by conglyvaness (Inactive 1 posts) 28w Star this if you like it!

Hi! Nice to meet you!

16. Posted by leics2 (Respected Member 448 posts) 28w Star this if you like it!

Of course Ryanair will continually review their policies, just as other airlines do, and most especially after implementing a new policy. Any review will be primarily focused on the business itself rather than whether passengers actively like it or not (in this case they clearly do, and that's what's causing the issue!). Unless bookings drop....and they certainly won't with Ryanair, Easyjet etc because these airlines are such a boon to Europeans...there is no real reason to consider passenger benefit.

But I suspect that allowing two bags has resulted in far fewer people paying extra for a hold/checked bag. That loss of income, combined with the financial impact of extended timing at the gate plus the cost of loading & unloading, may not be balanced by the reduction in aircraft weight/fuel costs. So I wouldn't be at all surprised if the policy is changed back.

I see no problem with the wording as it stands. Cabin bags are free (as long as they meet size/weight rules) whereas all hold/checked bags are paid for. That's always been the case, with Easyjet (and other budget airlines) as well as Ryanair. Now, if you pay a bit extra for Ryanair priority boarding (something I always chose even before the two-bag change because I want to sit by the window) your two cabin bag/s will go in the cabin with you.....and if you don't pay the extra one of them will go in the hold.

I genuinely don't see why that should be a problem for any passenger, though I can absolutely see why it may be a problem for Ryanair. :-)

[ Edit: Edited on 30-May-2018, at 01:26 by leics2 ]

17. Posted by AndyF (Moderator 1286 posts) 28w Star this if you like it!

Quoting leics2

rather than whether passengers actively like it or not (in this case they clearly do, and that's what's causing the issue!


I'm not sure I'd "like" my cabin bag being taken from me, put in the hold, and having to queue at baggage reclaim for it - along with the risks of theft and damage.

To me this confused baggage policy is another reason to avoid Ryanair. I had been a frequent customer until last year - their swathe of cancelled flights about a year ago caused us to decide not to use them any more as we felt the risk of getting our trip screwed by them was just too high. This is not to say the budget airlines as a class are at all bad - I'm a fan of Wizz Air, EasyJet, etc, but Ryanair seem to have gone out of their way to treat customers poorly, and to make a point of rubbing it in. I think this may be an aspect of Michael O'Leary's leadership. This puts me in mind of Gerald Ratner who showed what happens when you insult your customers too blatantly.

18. Posted by leics2 (Respected Member 448 posts) 28w Star this if you like it!

>I'm not sure I'd "like" my cabin bag being taken from me, put in the hold, and having to queue at baggage reclaim for it - along with the risks of theft and damage.

It's not just Ryanair. Putting cabin bags in the hold happens with lots of airlines if the flight is full and lockers likely to be ditto. If not enough people volunteer their bags the final boarders don't have a choice.

But it's a choice to fly with Ryanair and a choice whether to take cabin bags only. The relevant info is there from the start (if people read the website and it's repeated on the booking confirmation). It's perfectly clear that unless the priority booking option is taken up, the larger cabin bag may well be put in the hold. There really is no reason for anyone to complain about it, imo...it's a choice.

The comparison with Ratner really doesn't hold up. Ryanair passenger numbers continue to increase:

https://investor.ryanair.com/traffic/

I'm certainly no apologist for Ryanair and dislike O'Leary's media persona as much as most people, but I think it's important to stress that a) Ryanair has allowed (and still allows) millions of people to fly when they might otherwise not have been able to afford it and b) flying with Ryanair (or any other airline) is always a personal choice. People must take responsibility for their own choices. :-)

19. Posted by AndyF (Moderator 1286 posts) 28w Star this if you like it!

Quoting leics2

It's not just Ryanair. Putting cabin bags in the hold happens with lots of airlines

I disagree - Ryanair are managing this considerably more poorly than their competitors.

For instance, WizzAir list two sizes of cabin baggage - small is free, trolley case size has a small charge. In this way they manage people's behaviour, and it works. You see far fewer trolley cases, so I think it causes people to consider their baggage needs. In some cases people travel lighter. In others I think they decide they may as well go for checked luggage, since WizzAir has (or had when I last travelled with them) reasonable charges.

I am a fan of "expectation management". You don't need to give everyone extreme luxury, you just need to be clear about what they're going to get and then deliver on it. I think Ryanair are poor (poorer than the others) at this. With the others you can see what size WILL generally travel in the cabin with you. With Ryanair, currently, they've gone from the clarity of "one bag of this size" to "well you can bring two and we'll see what happens". They've made it a lottery who has to do baggage reclaim.

Quoting leics2

Ryanair has allowed (and still allows) millions of people to fly when they might otherwise not have been able to afford it

That sounds like Ryanair's own propaganda. I accept that tagline when AirAsia use it ("now everyone can fly") - not Ryanair. They're operating in a market served by EasyJet, Jet2, WizzAir, and others, and in my opinion they do it with poorer service and a lot of arrogance.

20. Posted by leics2 (Respected Member 448 posts) 28w Star this if you like it!

I think, at root, it's just a matter of opinion and personal expectations.

If Ryanair hadn't existed I, like millions of others, simply wouldn't have travelled in the way I have done. And if I pay a low fare I don't expect the same service as I would on a mainstream airline. I regard Ryanair and other budget airlines as flying buses: they get me safely (and almost always on time) to where I want to go at the lowest available price (yes, I do check). That's all I want and need.

We could continue to discuss the pros and cons all day (and probably for weeks on end) but, given the focus of the OP's question, I think she's probably now got all the info she needs. :-)

[ Edit: Edited on 30-May-2018, at 06:16 by leics2 ]