Buying Tickets

Travel Forums General Talk Buying Tickets

1. Posted by ceciliacfreitas (First Time Poster 1 posts) 25w Star this if you like it!

Hello, I am searching tickets for a trip and would like to know if Travelgenio is a reliable site for ticket purchases?
Has anyone made a purchase for it and can you help me with information?

2. Posted by Borisborough (Moderator 1236 posts) 25w Star this if you like it!

Yes - we often use that site for buying air tickets (and did yesterday to buy domestic flights in the Seychelles). When buying with a credit or debit card, surcharges are added; try to buy using Maestro if possible - no surcharge.

3. Posted by Beausoleil (Travel Guru 1050 posts) 25w Star this if you like it!

We've had enough weird things happen (like volcanoes and various kinds of storms and mechanical problems) that we prefer to book directly with the airlines. That way when something goes wrong, you have some help and if there is advance notice of a problem, you will get it.

What I do is go to a couple search web sites like kayak or skyscanner and see what the prices are like. When I find a flight that looks good, I note all the details (copy and paste into a word processing document) and then go directly to the airline web site and find the flight I want and book with the airline. You certainly could do the same with Travelgenio.

This has saved us a lot of grief over the years. Probably the best example is the Iceland volcano of 2010. We booked directly with British Air. Heading to Toulouse, France, we got stuck in London for 5 days when British and most European air space was closed. We were supposed to change planes in London but as we landed, all flights were cancelled. It was chaos in the airport with everyone trying to rebook and the airlines not having any idea when air space would be open again. British Air bused us to a very nice London hotel that put us up for five days and provided most of our meals. We eventually got a train to Paris and then on to Toulouse and British Air paid for that too. We met countless people (standing in line for train tickets) who bought tickets from consolidators and had no one to contact and no assistance in rebooking. Many were told they had no recourse since it was a natural disaster. We were convinced and have booked directly with the airline ever since.

Must admit I usually booked with the airline anyway since I discovered the cheapo web sites scan the airline web sites and give you their sale prices . . . that are exactly the same sale prices on the airline web sites you will get if you go there yourself. Support the airlines not the consolidators. The airlines are the ones who get you there . . . ;)

You can also type Travelgenio into your general Search Window and get reviews. The ones I saw were not particularly encouraging but I didn't read a lot of them.

4. Posted by Borisborough (Moderator 1236 posts) 25w Star this if you like it!

Quoting Beausoleil

Must admit I usually booked with the airline anyway since I discovered the cheapo web sites scan the airline web sites and give you their sale prices . . . that are exactly the same sale prices on the airline web sites you will get if you go there yourself.

I used to think that but recent searches I've done suggest that's not the case. In July we travelled to Russia via Dubai with Emirates and each ticket was NZD100 more on the Emirates site than on Travelgenio for exactly the same ticket. Similarly Seychelles Air yesterday was more expensive for a twenty minute domestic flight. I've not encountered any volcano disasters yet but I've always been treated well by the airlines regarding any hiccoughs.

5. Posted by Beausoleil (Travel Guru 1050 posts) 25w Star this if you like it!

That's great. I'll stick with booking with the airlines. 100 dollars, NZ or otherwise, is little compensation for what we saw a lot of people going through in London in 2010. Paying for a hotel in London for 5 days and transportation to wherever you're headed is not cheap. Ours was taken care of but we saw many people who had to find their own lodging and pay for any ongoing flights, trains, ferries, etc.

We've seen a few other situations where the airlines were not terribly helpful to people who hadn't booked through them. Perhaps your airlines were just nicer than theirs. I have no idea what airline they were using as they have been people we've met on trips and never seen again. We have also been treated in a less-than-helpful manner when flights have landed late and we've needed to rebook the connecting flights. I would mention the airlines but it's been long enough that I'm not sure, just have a mental list of airlines I won't use no matter what the savings. Every time we've had a problem it has been a flight we haven't booked direct. Perhaps that is just a coincidence . . .

[ Edit: Edited on 21-Oct-2018, at 13:51 by Beausoleil ]

6. Posted by karazyal (Travel Guru 2215 posts) 25w Star this if you like it!

I stick with the airlines when booking flights. Same with me - I have had flight changes due to maintenance, weather, strikes and even one time when runways were closed because of a plane crash. One time some guy got sick on the flight and the plane was diverted to another airport. I have always been "taken care of" with new flights and even sometimes a hotel.

7. Posted by DorothyWelch (Budding Member 2 posts) 25w Star this if you like it!

Did you buy the tickets?

8. Posted by Teoni (Travel Guru 693 posts) 25w Star this if you like it!

I only have once found a third party site after fees were calculated to be cheaper than direct. I somtimes have wondered if getting the cheap deals might be dependent on country of origin.

Personally though I do find it more comfortable to book direct because you control the booking. I have heard too many stories of third parties cancelling or changing bookings without conferring with their customers and/or customers wanting to make changes unable to do so because they struggle to contact the third party and airlines will only deal with who ever booked the tickets and not the one whose name is on the ticket, so even if it did cost a bit more I prefer the peace of mind knowing I have certain controls over my airline booking.

9. Posted by Dymphna (Full Member 134 posts) 25w Star this if you like it!

I found that booking with Expedia and others, that they would say one price and then when I went to book it, it could be as much as $100 more. It was a real bait and switch.

What I am finding is more important is how they are booked. I have dropped a ticket price in half by how it is put in. It is what makes a good travel agent important. Example: I needed to go to NVG in Brazil from Montana. A round trip ticket was about $4,600. But if I did a round trip to GIG in Sao Paulo was About $2,600 and a round trip between GIG and NVG was under $200. A travel agent can then put the tickets together so your ticket drops from $4,600 to $2,800 plus the travel agent's fee. I have found that going to Europe I will do the same thing. I will find out what the cost of the round trip ticket to LHR, CGD, or AMS are and then do an intercontinental ticket. You can often save quite a bit doing it that way.