Lufthansa sues passenger for missing flight

Travel Forums General Talk Lufthansa sues passenger for missing flight

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1. Posted by AndyF (Moderator 2688 posts) 3y Star this if you like it!

It appears Lufthansa are trying to sue a passenger for missing a flight.

Airlines often juggle prices depending on the competition on the route, and carriers like Lufthansa who need to fly through their hubs sometimes end up having cheaper 2-leg trips than one of the single legs would be because of this.

A passenger has used this (as many do) to find a cheaper ticket and then not used a final segment.

I think it's going to be hard for Lufthansa to show they've suffered a loss because the passenger didn't turn up for one of his flights. If anything it's going to shine an uncomfortable light on their business practices, and look like they were profiteering and are now being a bully to their customer.

2. Posted by ToddP (Moderator 227 posts) 3y 1 Star this if you like it!

I do not believe they LH will get anywhere with this. I think they are being foolish and generating so much negative publicity!

Strongly believe that the ruling will be the the 'consumer'...

3. Posted by karazyal (Travel Guru 4652 posts) 3y 2 Star this if you like it!

At airports (waiting for my departure) I often see people waiting standby for no-show passengers. I don't think the airline loses money when someone is a no-show and they might be able to fill the seat with a standby.

  • * Sometimes I selfishly hope there is a no-show passenger and the seat next to me is empty!

4. Posted by AndyF (Moderator 2688 posts) 3y 1 Star this if you like it!

If it were me I'd be tempted to counter-sue - to ask for my money back for the taxes they collected which aren't due if I don't travel, and ask them to show evidence they didn't resell my seat to a standby passenger, with a refund if it was double-sold. :)

5. Posted by 55vineyard (Full Member 188 posts) 3y Star this if you like it!

Bad publicity for them, it likely will backfire.

6. Posted by road to roam (Travel Guru 1112 posts) 3y Star this if you like it!

Airlines have terms of service, or contracts of carriage, they enter into with passengers at the point of purchase - whatever you want to call it. Can one willing and knowing agent sue over a breach of contract? This is juicy....

My best gal has worked for several airlines, both foreign and domestic. Her explanation of the possibilities of breach can present a potentially devastating outcome to the passengers entering into this contract.

More info on this scenario is needed. For example, did the this "gross violation" from the passenger happen on their departing portion of the trip? If so, the airline will know if indeed missing that 2nd leg was intentional and can, in effect, negate any portion of the return leg. This represents a breach of contract. Can litigation become involved in extreme cases? Has a breach of contract occurred? THAT again is the million dollar question!

Basically, there are ploys from passengers that carriers are more privy to than one would think, even though this may be a drop in the bucket to the carrier at the end of the day. READ THE FINE PRINT OF THE CONTRACT! Doing so will frighten you!

Final thoughts: Good to anyone who can save a few quid on a flight! The carrier will somehow recover and continue to provide so-so service to you and countless other passengers!

7. Posted by AndyF (Moderator 2688 posts) 3y Star this if you like it!

That's an interesting USA perspective from road2roam. Here in Europe (where Lufthansa are based, and the customer, so presumably where it will play out) we are much more used to contract terms being deemed unfair and thrown out. Just having it in small print that no one will read is worthless - they must convince the court that it is fair at each step.

8. Posted by Sujit1961 (Budding Member 18 posts) 3y Star this if you like it!

9. Posted by Teoni (Travel Guru 1862 posts) 3y Star this if you like it!

I have to be honest I am a bit ignorant about this so called trick. Is the idea that you buy a return ticket but not fly on the return flight? Do these people try to claim a refund for the missed flight? Is this why the airline claims to be losing money? Because if no refund is being claimed where exactly is the loss? They got the money from the flights without having to deliver half the service and if there are stand by passengers it is like having the seat paid for twice and even if no one fills the seat the lighter plane means less fuel is used so that would save money.

Or have I completely misunderstood the situation?

10. Posted by Sujit1961 (Budding Member 18 posts) 3y Star this if you like it!

Teoni, Let me try and explain this please. For example you were to fly from Oslo to Amsterdam. However you found that an Oslo to Rome flight which was going via Amsterdam was cheaper. Then what you do is that you buy a ticket for Rome ( which is cheaper) but get down in Amsterdam. Hope I was able to explain it.