Refunds from airlines in Europe

Travel Forums General Talk Refunds from airlines in Europe

1. Posted by Dymphna (Full Member 149 posts) 6w Star this if you like it!

I found this article about refunds in Europe. Unless you know about the law and ask for the refund, you won't get it. You should also not settle for less than what you are due.

https://www.nbcbayarea.com/news/local/Some-Airlines-Must-Pay-Cash-for-Delays-and-Cancellations-509295321.html

2. Posted by leics2 (Travel Guru 724 posts) 6w Star this if you like it!

This has been EU law since 2004. I remember mentioning it in many of my replies on the VT forums.

After 15 years I am rather surprised that some people are seemingly unaware of its existence. As the article you link states >Airlines inform you of your EU 261 rights in the small type of your ticket contract. < The information is also, of course, somewhere on the websites of all EU airlines though I'd guess that non-EU airlines are less willing to publicise it.

The relevant law applies to the 28 EU countries plus some others detailed on the first link below. It applies to all flights within those countries, regardless of the country in which the carrier is licensed; to flights arriving in the EU from outside the EU but only if operated by EU-licensed airlines and to all flights which depart from the EU, regardless of carrier-licensing country..

The official site gives more details and has a helpful step-by-step guide to exactly what can be claimed:

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

The FAQ page is also very helpful:

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/faq/index_en.htm

The relevant Wiki page also has useful information and detail:

https://en.wikipedia.org/wiki/Flight_Compensation_Regulation_261/2004

[ Edit: Edited on 06-May-2019, at 18:30 by leics2 ]

3. Posted by Dymphna (Full Member 149 posts) 6w Star this if you like it!

I didn't know about it, but was lucky with a complaint to Eurowings. We ended up getting £250 per ticket back plus a new ticket for each, when they canceled a flight for no reason given. Considering the amount of time and hotel cost lost, we figure it was fair. (I got a phone call at home at 7am on a Sunday to fix the problem and they were sitting on luggage not knowing what to do for a couple of hours.) I did have to contact Eurowings and negotiate with them about it.

4. Posted by leics2 (Travel Guru 724 posts) 6w 1 Star this if you like it!

>I didn't know about it

You obviously didn't read my VT replies over the years, Lee-Ann. :-)

The official site is very helpful in telling passengers how to go about claiming. It's really not a matter of luck: the relevant law is very clear and as long as your issue meets the legal criteria the airline is legally-bound to compensate you as set out in the regulations.

[ Edit: Edited on 06-May-2019, at 18:59 by leics2 ]

5. Posted by Dymphna (Full Member 149 posts) 6w Star this if you like it!

I could not read all posts lol