Opodo - how can I get my money back?

Travel Forums General Talk Opodo - how can I get my money back?

1. Posted by Matiseli (First Time Poster 1 posts) 3w Star this if you like it!

Hello,
I'm not an experienced traveler. Several days before, I bought my first air ticket (Ryanair company). I didn't bought it directly but throught Opodo website. Everything was OK, I carefully did every step. But then, in the confirmation e-mail, the Opodo wrote I paid extra fee: 25 Euros.
I thought the Opodo service is free. I didn't notice any information about this fee. Is there a way how can I get 25 Euros back?
Thank you for Your response.

2. Posted by Teoni (Travel Guru 710 posts) 3w Star this if you like it!

This is a tricky one but the first thing I would do is a mock booking (so book to the point of paying but obviously don't pay) and make sure that no where through the booking process is a fee mentioned. Unfortunately third-party booking sites can be notorious for hiding the information in small print or not so easy to notice part of the web pages.

If really there is no mention of a fee before paying take screen shots of your mock booking and email them to their customer service with your complaint. If the result is unsatisfactory take all your correspondence with the company and put in a complaint with whatever consumer affairs watchdog/department/government organisation you have in your country. Results will be dependent on consumer laws in your country and how they deal with international based web companies. There is no guarantee you will get your money back but it can be worth a try. I was able to get my money back twice doing this though only one was a travel related complaint.

You can also try getting a refund through the credit card, the fee I am assuming was bundled with the price of the tickets in which case you would request a partial charge back. You may need the screen shots as evidence that you were overcharged.

Good luck and I hope it works out for you.

[ Edit: Edited on 25-Jun-2019, at 06:10 by Teoni ]

Post 3 was removed by a moderator
4. Posted by leics2 (Travel Guru 761 posts) 3w Star this if you like it!

Opodo's terms and conditions make it clear that service fees can apply:

>The total price of your booking will be shown once you have selected all the specific products you would like to acquire. Such price will include the price of all products selected and Opodo's service fees. Opodo's service fees are independent of the price of the products and non-refundable in any case, as they are charged for the service provided by Opodo for the search, comparison and assistance in the booking process.

https://www.opodo.com/terms-and-conditions/

I very much doubt you will be able to claim back fees. Their existence is clearly stated in Opodo's t&cs, which you agreed to as soon as you started to make the booking.

Information about the service fees will have been displayed during the booking process, even if it wasn't very obvious. Opodo is a long-established company which is headquartered in the UK and operates under EU laws. For that reason, the chances of its site having any hidden fees are miniscule. Teoni's suggestion that you make a 'dummy booking' is a good one: by doing that you'll be able to see where you missed the information.

It is always best to book flights on the airline's own website, and especially when it comes to budget carriers like Ryanair.

None of us started off as 'experienced travellers': we all learned through experience and, if nothing else, you can write of the 25 euros as the price you paid for learning how third-party booking agencies make their money. :-)

[ Edit: Edited on 25-Jun-2019, at 09:57 by leics2 ]

5. Posted by ToddP (Moderator 211 posts) 3w Star this if you like it!

Unfortunately to my knowledge you will not be able to do anything about the 'service fee' paid. Is part of the 'services' they do provide and I'm sure they are well covered themselves within their T&Cs (trust me they can afford good legal advise).

Unfortunately you are not alone on this. There are number of cases like yours. I'm afraid you just learned about it in a hard way.

Feeling for you...

6. Posted by Andrew Mack (Travel Guru 925 posts) 3w 1 Star this if you like it!

Like other mention here, whilst looking at search engines like opodo and skyscanners is the best way to get an overall feel of pricing, it's wise to then check the relevant airlines own websites to see if you can get a similar (or better) deal directly from them, which has the benefit of cutting out the middleman if there are any problems later.

Posts 7 & 8 were removed by moderators