Tour companies

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Post 11 was removed by a moderator
12. Posted by ludditeanne (Budding Member 5 posts) 2w Star this if you like it!

That is the state of play right now. We have not cancelled yet and there is a slight chance two of us will still go rather than lose the lot. They have given us absolutely no incentive to cancel before we have to.

Post 13 was removed by a moderator
14. Posted by ludditeanne (Budding Member 5 posts) 1w Star this if you like it!

Update- the world is changing at an alarming level. When government advice changed to Level 3 -reconsider non essential travel - the company rolled over and cancelled all tours until 30 April. We have no idea what sort of compensation is involved yet. In this environment, I will be thankful if the company survives and we get a replacement tour.
These are minor challenges in this rapidly changing world. Thank you everyone for your advice.

15. Posted by leics2 (Travel Guru 1188 posts) 1w 1 Star this if you like it!


>the company rolled over

I'm pleased your situation is sorted but it really isn't a matter of the company 'rolling over'. That phrase suggests you think the company was being deliberately awkward beforehand and it just isn't as simple as that. I hope the paragraphs below will help to explain what has happened.

When a government advises against all, or all but essential, travel to another country companies can, will and (generally) legally must refund/offer alternative dates/compensate (dependent on the consumer laws of that company's base) because their own insurance covers them for those circumstances.

But before your government issued that warning your own 'disinclination to travel' (the phrase used in the UK in such circumstances), however sensible you or anyone else might consider the reason, was not enough to expect any company to automatically refund/compensate/offer alternatives nor was it enough for your own travel insurance to pay out.

Some companies and insurances will help out in specific individual circumstances of 'disinclination to travel' but they do so from good will.

You would not have been the only customer trying to get a refund for an upcoming trip because of your disinclination to travel. It is neither fair nor logical to expect a company to ignore the refund/alternative dates/compensation elements of its own terms & conditions (to which all customers agree) simply because someone changes his/her mind. Any company which did so on a regular basis would very soon be bankrupt.

I hope you eventually get your trip to Japan but many airlines, travel companies, hotels and restaurants will no longer exist when this crisis is over. We should all expect fares and prices to be much higher when things begin to return to normal.

[ Edit: Edited on 18-Mar-2020, 07:50 GMT by leics2 ]

Posts 16 - 18 were removed by moderators
19. Posted by travelmaldives (First Time Poster 1 posts) 11h Star this if you like it!

We all experience how the virus affects all kinds of businesses around the world. and the Maldives has taken all the precautions that are needed.
luckily our government is very strict to implement it, compare to other counties the Maldives has not seen a strike of a number of affected with the virus.
and we are hoping the border will open soon.

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