Help please - 2 new members can’t post because antispam

Travel Forums System Talk Help please - 2 new members can’t post because antispam

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1. Posted by BrightlyBob (Budding Member 40 posts) 7w Star this if you like it!

I have heard from 2 new members who can’t post onto the site due to being regarded as spammers, any assistance possible?

2. Posted by AndyF (Moderator 1993 posts) 7w Star this if you like it!

Assuming this is posts they've made triggering our spam filters, the posting block is temporary until the spam flags are cleared. Once one of the relevent moderators reviews the posts and clears the alert they should be fine.

[ Edit: Edited on 07-Apr-2020, 14:27 GMT by AndyF ]

3. Posted by BrightlyBob (Budding Member 40 posts) 7w Star this if you like it!

Ok, one of them posted comments on my blog 3 times at the weekend - I can see them in my blog summary but they’ve not appeared openly. Is 2-3 days typical for approval?

4. Posted by AndyF (Moderator 1993 posts) 7w Star this if you like it!

I've no idea about how blog comments are treated, sorry. Perhaps someone else knows?

5. Posted by Sander (Moderator 5468 posts) 7w Star this if you like it!

There's no general moderation on blog comments. There's a setting on blogs to allow comments from non-members, in which case the blog owner needs to approve the comments manually (maybe only one time for each new email address?) - but that doesn't seem to be applicable on this blog.

Best I can guess, when a user profile gets reported, that might also hide all other contributions from that user (i.e. blog and photo comments)? Haven't heard of it before, but if that's the case, then it'll need Peter to clear the flag about the user report - that's not something regular moderators can do.

Do the members in question happen to run their own blogs? If so, do those currently show a message saying something like "Uh-oh, there's a temporary block" ? If that's the case, then that's confirmation that it'll indeed need Peter to clear things, and it might've very well be the case that their own blog posts caused the block, particularly if they included many external links.

[ Edit: Edited on 07-Apr-2020, 17:27 GMT by Sander ]

6. Posted by BrightlyBob (Budding Member 40 posts) 7w Star this if you like it!

Both literally just said hi and it’s good to be here, and it’s been classified as spam! I’ve told them there’s different controls on blogs and asked them to post a hi on a forum post to see if that ”unjams” it!

7. Posted by AndyF (Moderator 1993 posts) 7w Star this if you like it!

I know Peter had talked about the auto-moderating being quite hair-trigger for brand new members as that's a great way to alleviate the flood of spam that we suffer.

The algorithm is kept secret for obvious reasons, all I can suggest is try to be patient until Peter gets to it, or message him directly with details of the affected users.

8. Posted by Peter (Admin 6906 posts) 7w Star this if you like it!

Hi Bob,

Sorry about this. I've been very slow on my admin duties lately. :( I've cleared through the entire backlog of flagged members. They were caught up in an automatic flag where they posted the exact same comment multiple times. This could be in error. I probably need to adjust that particular bit of anti-spam logic as it does seem to catch a lot of innocent people.

9. Posted by leics2 (Travel Guru 1269 posts) 7w 1 Star this if you like it!

Peter:

From well over a decade of personal experience 'elsewhere', posting the same comment (however innocent) multiple times on member blogs/travelpages is exactly what spammers and scammers do. I see no reason for you to weaken the actions of the algorithm.

Bob:

Being an innocent caught up in a spam filter is very irritating (the same thing happened to many of us on our previous website) but it's hardly the end of the world.

On TP Peter quickly picks up and is exceptionally responsive to problems. TP isn't like some other sites (though not the one of which I was previously a member) where moderation and admin are hard, or even impossible, to contact and such issues can continue for weeks or even remain unresolved.

[ Edit: Edited on 08-Apr-2020, 07:36 GMT by leics2 ]

10. Posted by Peter (Admin 6906 posts) 7w 2 Star this if you like it!

Quoting leics2

Peter:

From well over a decade of personal experience 'elsewhere', posting the same comment (however innocent) multiple times on member blogs/travelpages is exactly what spammers and scammers do. I see no reason for you to weaken the actions of the algorithm.

Yeah, I don't think that part of it is the problem. The issue happens because comments go into moderation for new members. So then the commenter thinks the comment hasn't gone through, so they submit the same thing again. And boom.. their account is blocked. At the moment, 80% or so of people being caught by that particular trap are genuine users, so there is something a little off about how it functions. Most of the automated spam flagging systems are like 95% spammers which is more where I like it to be :)