Hotel and Resorts

Travel Forums North America Hotel and Resorts

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1. Posted by SheylaT (Budding Member 6 posts) 5w Star this if you like it!

Been to Cancun Mexico a couple of times, and the experience has been the best, it's beaches, restaurants, and all touristic spots. Though there is something that has me triggered, this time the resort offered me a vacation discount membership since i'm a constant visitor, and it sounded very convincing and I signed up for it. Now I really don't know what I signed up for, I recieved the first bill and it doesn't mention the price I was told.

Has someone had that experience with a hotel in Mexico or in any other place?

2. Posted by leics2 (Travel Guru 1702 posts) 4w Star this if you like it!

There are lots of resorts/hotels etc which have similar offers for regular visitors....and there are also lots of scams.

The first step is to contact the resort directly about this. If you've already done so, what was their response?

[ Edit: Edited on 22-Oct-2020, 08:27 GMT by leics2 ]

3. Posted by karazyal (Travel Guru 2737 posts) 4w Star this if you like it!

"...I really don't know what I signed up....."

By any chance did you "accidentally" sign up to purchase an interest in a condo??

Good luck anyway.

4. Posted by SheylaT (Budding Member 6 posts) 4w Star this if you like it!

Quoting leics2

There are lots of resorts/hotels etc which have similar offers for regular visitors....and there are also lots of scams.

The first step is to contact the resort directly about this. If you've already done so, what was their response?

Long story short, after several calls back and forth with the membership department, they only refer to the contract I signed with them and that anything that was promised verbally by the salesperson had nothing to do with them.

I do understand the resorts point however I've taken the time to invesigate the resort and found many complaints from people being lied to, just like it happened to me. Now I really don't know what's next I can't be paying the amount they manifest, it's not what they mentioned during my stay:(

5. Posted by leics2 (Travel Guru 1702 posts) 4w Star this if you like it!

It's difficult because (I assume) the resort and its practices come under Mexican law. Without knowing all the details of the contract you signed it's impossible for any of us...even those who have legal knowledge... to tell you what might happen if you simply do not pay.

Does the US have any free advice services which deal with such matters and/or guide people about what they can do in disputes like this? That would certainly be my suggestion if you were in the UK, where several options would be available to you.

6. Posted by SheylaT (Budding Member 6 posts) 4w Star this if you like it!

Quoting karazyal

"...I really don't know what I signed up....."

By any chance did you "accidentally" sign up to purchase an interest in a condo??

Good luck anyway.

Thanks, exploring about it I think it's more like a "Timeshare" though they dressed it up as a "Vacation Discount Membership"

7. Posted by karazyal (Travel Guru 2737 posts) 4w Star this if you like it!

".. I think it's more like a "Timeshare..."

-

That's what I was thinking about. I have heard about high pressure meetings where you are encouraged to sign right now to take advantage of some "super terrific" offers. Sometimes free refreshments, meals and gifts are used to entice you to the meetings. For some of these meetings you are taken to a slightly remote location and have to sit through everything just to get a ride back to your hotel.

Any of this sound familiar???

[ Edit: Edited on 22-Oct-2020, 20:44 GMT by karazyal ]

8. Posted by Beausoleil (Travel Guru 1692 posts) 4w 1 Star this if you like it!

If it's a lot of money, it might be worth finding a lawyer. If you don't have the money for a lawyer, try your local legal aid society.

Good luck.

9. Posted by goodfish (Full Member 182 posts) 4w Star this if you like it!

It sounds like you may have signed up for a Vacation CLUB membership, which can operate along similar lines as timeshares. Take a look at this example and see if anything about it sounds familiar:

https://www.unlimitedvacationclub.com/ClubOverview

Note the text stating that they have "a variety of participation levels" which, I assume, have different prices. Also do some browsing on the TA forums regarding this particular club:

https://www.tripadvisor.com/ShowTopic-g659488-i11442-k4540320-Unlimited_Vacation_Club_AMResorts_Dreams_Secrets_Zoetry-Riviera_Maya_Yucatan_Peninsula.html

What, exactly, is the formal name of your membership, for which group of properties?

Personally? Having sat through one high-pressure timeshare flogging many years ago, I'd run from any sort of vacation property/club ownership/membership lockdown as fast as I could do it, although I do know some people who've said that their particular timeshare experiences have been positive. You just have to know what you're getting into as it's usually very difficult to get out.

[ Edit: Edited on 24-Oct-2020, 11:04 GMT by goodfish ]

10. Posted by Beausoleil (Travel Guru 1692 posts) 4w Star this if you like it!

If it's in your budget and something you want, it can also be a good thing. When we moved to southern California, we enjoyed swimming on all the hot days but didn't want to give up our garden to a pool or take care of a pool so we bought into a timeshare in nearby Palm Springs just to use the pool. We enjoyed their pool for several years and then discovered we could trade our timeshare for one anywhere in the world and still use the pool because we weren't using the room, just swimming for an hour or two. So then we started trading our apartment for apartments in timeshares in Europe. It gave us a really cheap place to stay when we traveled. We did that for years and finally moved to northern California where we couldn't easily get to the pool and we were using rented vacation cottages in Europe so we gave up the timeshare but it was fun and useful while we had it.

If you can afford it and if you will use it, it's fine. Otherwise I'll repeat my suggestion to get legal help because you probably signed a valid contract and will need help getting out of it. If they used pressure and deceptive sales practices, you may be able to do that fairly easily.

Good luck.