Collaboration Invite not recieved

Travel Forums System Talk Collaboration Invite not recieved

1. Posted by TakeMeWithU (Budding Member 5 posts) 4w Star this if you like it!

Is anyone having issues with the collaboration feature? I have been invited to collaborate but have not received the email to accept. It's been hours since I was added to the Travel Plan. How is this feature supposed to work? Is there a way to re-send the invite?

p.s. Yes, I have checked my spam and it's not there either.

2. Posted by Vic_IV (Respected Member 145 posts) 4w Star this if you like it!

Quoting TakeMeWithU

  • issues with the collaboration feature?

added to the Travel Plan.
re-send the invite?

Hi there, Mary! I wonder what you mean by this collaboration feature. Could you be more specific?
I would also appreciate your profile information to see about your places/interests (like mine and many other profiles).
trails4.jpg

3. Posted by Sander (Moderator 5580 posts) 4w Star this if you like it!

Quoting TakeMeWithU

Is anyone having issues with the collaboration feature? I have been invited to collaborate but have not received the email to accept. It's been hours since I was added to the Travel Plan. How is this feature supposed to work? Is there a way to re-send the invite?

Were you invited by email address, or by Travellerspoint username? From the way you've phrased your question, I'm assuming email address. It's possibly that the mail server for this feature has issues - Peter (the admin) moved most email notifications over to a new system last year, and it's possible he forgot this one. We'll have to wait for him to look in to determine that.

However, you can also be invited to collaborate by the person who owns the map putting in your username (so: TakeMeWithU ) in the collaboration feature. That should be more reliable. I'm assuming - though don't know for certain - that that'll give you a private message (which'll show up on the globe in the top right), and would just make the trip show up when you go to "Plan a trip".

Quoting Vic_IV

Hi there, Mary! I wonder what you mean by this collaboration feature. Could you be more specific?

The collaboration feature is a way for multiple people to work together on a single trip. You can see its existence by opening any trip from the planner, and then noticing the "Collaborate" button.

Quoting Vic_IV

I would also appreciate your profile information to see about your places/interests (like mine and many other profiles).

Please stop asking people for this when it's not warranted within the context of their question. The System Talk forum is here for people to ask for help with all aspects of the site, and people are completely free to use the site without engaging with the community or doing anything at all with their profile.

[ Edit: Edited on 15 Mar 2021, 07:52 GMT by Sander ]

4. Posted by TakeMeWithU (Budding Member 5 posts) 4w Star this if you like it!

I was invited by both User ID (TakeMeWithU) and by email. I am a new user - just joined for the purpose of planning an upcoming trip. We have also posted the question on FB so hopefully we'll get resolution to this soon.

5. Posted by Vic_IV (Respected Member 145 posts) 4w Star this if you like it!

Quoting Sander

[quote=TakeMeWithU]
The collaboration feature is a way for multiple people to work together on a single trip. You can see its existence by opening any trip from the planner, and then noticing the "Collaborate" button.
The System Talk forum is here for people to ask for help with all aspects of the site, and people are completely free to use the site without engaging with the community or doing anything at all with their profile.

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Sander, I will keep it in mind.
Sorry for inconvenience.

6. Posted by TakeMeWithU (Budding Member 5 posts) 3w Star this if you like it!

[quote=Sander]
However, you can also be invited to collaborate by the person who owns the map putting in your username (so: TakeMeWithU ) in the collaboration feature. That should be more reliable. I'm assuming - though don't know for certain - that that'll give you a private message (which'll show up on the globe in the top right), and would just make the trip show up when you go to "Plan a trip".

Interesting observation - I created my own version of the trip and invited my friend using her username. I can then click on her name and see our trip but only the map and stops. No ability to collaborate on it. Our enquiry on Travellerspoint FB page have gone unanswered. :(

7. Posted by Peter (Admin 7008 posts) 3w Star this if you like it!

Quoting TakeMeWithU

Our enquiry on Travellerspoint FB page have gone unanswered. :(

You're definitely better off asking questions like that on here. I rarely log on to FB these days.

There's clearly a problem here with the emails for collaboration invites. I think this might have stopped working when I did the server move a couple of months back. I'll try to get a resolution in the next few days. Hopefully it's not a difficult fix :)

8. Posted by TakeMeWithU (Budding Member 5 posts) 3w Star this if you like it!

Quoting Peter

Quoting TakeMeWithU

Our enquiry on Travellerspoint FB page have gone unanswered. :(

You're definitely better off asking questions like that on here. I rarely log on to FB these days.

There's clearly a problem here with the emails for collaboration invites. I think this might have stopped working when I did the server move a couple of months back. I'll try to get a resolution in the next few days. Hopefully it's not a difficult fix :)

To clarify, I was invited using BOTH email and user ID. Neither option is working.

9. Posted by Peter (Admin 7008 posts) 3w Star this if you like it!

Both use the same email system to send the invite, so it's expected both would fail.

I've run the script that sends out the invites, so you should have an invite (maybe multiple) now.

[ Edit: updated. ]

10. Posted by TakeMeWithU (Budding Member 5 posts) 3w 1 Star this if you like it!

Quoting Peter

I've run the script that sends out the invites, so you should have an invite (maybe multiple) now.

thanks - collaboration is working like a charm!!!