Maps not working

Travel Forums System Talk Maps not working

1. Posted by WomensTravelClu (Budding Member 3 posts) 5w Star this if you like it!

My maps have stopped working. Now my online maps and when I log in it shows a world map with a line that gets shorter and longer in the middle of the map. Is anyone else having this issue? Is there a way to restore my maps?
Thanks,

2. Posted by Sander (Moderator 5701 posts) 5w Star this if you like it!

I can confirm the problem with your map. Other maps work fine, so there's probably something specific to one of the stops you've entered which is causing this problem.

Did you recently add a new trip / change any existing trips? If so, it might be worth temporarily deleting that trip / undoing those changes through the planner interface, to see if that gets everything working again.

However, if you can live with the inconvenience for a few days, leave things as they are, so Peter (the admin) can have a look at what's going wrong and (hopefully) fix the bug.

=========
You can ignore the following technical information which should help Peter with debugging:

@Peter: console shows the following two errors for me in Firefox:

15:36:05.477 Uncaught (in promise) TypeError: can't access property "map", e.data.data.json is undefined
getTripJson https://tp.daa.ms/dist/map/js/app.f3366ba1.js:1
app.f3366ba1.js:1:29939

and

15:36:11.613 Error: Promised response from onMessage listener went out of scope
background.js:841:170

On a next reload, I get these two errors (now with stack trace)

15:43:48.745 Error: out of range source coordinates for image copy
c https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
promise callback*c https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
u https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
promise callback*u https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
vt https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
vt https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
getJSON https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
_spriteRequest https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
_loadSprite https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
_load https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
_request https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
c https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
promise callback*c https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
u https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
promise callback*u https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
vt https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
vt https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
getJSON https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
loadURL https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
_updateStyle https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
setStyle https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
n https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
createMap https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
mounted https://tp.daa.ms/dist/map/js/chunk-40e02065.6ad3bc2f.js:1
ne https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
Pn https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
insert https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
E https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
Ao https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
_update https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
r https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
get https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
chunk-40e02065.6ad3bc2f.js:1:50865

and

15:43:49.044 Uncaught (in promise) TypeError: can't access property "map", e.data.data.json is undefined
getTripJson https://tp.daa.ms/dist/map/js/app.f3366ba1.js:1
promise callback*getTripJson https://tp.daa.ms/dist/map/js/app.f3366ba1.js:1
M https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:18
dispatch https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:18
dispatch https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:18
mounted https://tp.daa.ms/dist/map/js/chunk-13fb1d02.6fe4c7a8.js:1
ne https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
Pn https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
insert https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
E https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
Ao https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
_update https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
r https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
get https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
run https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
Xn https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
pe https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
ue https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
promise callback*ie https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
pe https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
tr https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
update https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
notify https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
set https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:12
init https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
init https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
updateRoute https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
transitionTo https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
confirmTransition https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
r https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
r https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
r https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
Lt https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
confirmTransition https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
r https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
r https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
p https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
u https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
te https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
promise callback*Gt/</< https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
Xt https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
Xt https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
Xt https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
Gt https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
p https://tp.daa.ms/dist/map/js/chunk-vendors.0ec81322.js:23
app.f3366ba1.js:1:29939

[ Edit: Edited on 30 Oct 2021, 13:45 GMT by Sander ]

3. Posted by WomensTravelClu (Budding Member 3 posts) 5w Star this if you like it!

Hi

Thank you so much for your quick reply. I did try to get in to delete recent trips but I can't even get them to come up to delete.
I will wait for Peter to have a look.
Have a great weekend!

4. Posted by Peter (Admin 7025 posts) 4w Star this if you like it!

I've had a look into this issue today. It seems to be due to some platform upgrades changing subtly how things worked.

I've managed to patch the issue, so the maps should be working well again. Please do let me know if you have any problems though.

5. Posted by WomensTravelClu (Budding Member 3 posts) 4w Star this if you like it!

Thank you! I had a quick look and they appear to be working again.
I am so glad....everyone loves our maps!

Post 6 was removed by a moderator