Using a different browser

Travel Forums System Talk Using a different browser

1. Posted by greatgrandmaR (Travel Guru 2130 posts) 6w Star this if you like it!

Every time I log on to this site from a different browser (but the same computer), I get an email which says

There has been a login attempt on your Travellerspoint account from an IP address we do not recognise.

Please verify that this login attempt was from you by copying the verification code below into the login form.

I cannot find a place to copy the verification code into and I don't know why I should have to - I have three browsers that I use for different stuff - why should I need to verify if I use Chrome or Edge instead of Firefox - from the same physical location, the same computer and the same modem.

2. Posted by leics2 (Travel Guru 3656 posts) 6w Star this if you like it!

>why should I need to verify if I use Chrome or Edge instead of Firefox

Because (I think) TP cookies are set for the browser you are using, not just the computer/modem. If you use Chrome, the cookies are stored in Chrome settings. If you use Firefox, the cookies are stored in Firefox settings and so on. One browser can't access cookies stored in another browser's settings.

When you try to login with a different browser (as well the attempt will fail until you enter the code you get via email. Leave the login page open while you check for the email then you can enter the code on the login page.

3. Posted by Peter (Admin 7040 posts) 6w Star this if you like it!

Actually it shouldn't really matter which browser you use. The IP address is related to your home internet connection (not your computer). If the router has restarted, or even just randomly, the ISP might assign you a different IP address. On the backend of Travellerspoint, I record what IP addresses you have verified in the past. If you are logging in from any of those, you will not get the IP verification check.

There should be a field to paste the verification code into. Are you not seeing this? Perhaps take a screenshot so I can see what you're looking at.

The easiest way to bypass this check entirely is to tick the box to keep you logged in. It should keep you logged in for up to a year (depends a little on browser). That one is linked to your browser though, so you will need to check that box whenever you login on a new browser.

4. Posted by greatgrandmaR (Travel Guru 2130 posts) 6w Star this if you like it!

I have checked the box to stay logged in.

If I go to Edge, browser has stored my email and password so I don't have to re-enter them to log in. I am not seeing anything other than the normal log-in screen and all I have to do is accept the log in - I don't have to enter a code and the website works without it.

The same is true for Chrome. I actually have the site bookmarked in Chrome, and that's how I normally access the site, but I do my email in Firefox so any replies to the Forum or comments come in under the Firefox browser.

5. Posted by daamsie (Budding Member 9 posts) 6w Star this if you like it!

I just fixed a bug that possibly explains issues you might have been having here. Let me know if you're still having problems with being logged out too easily though.

6. Posted by Peter (Admin 7040 posts) 6w Star this if you like it!

That was me on my alternative account :)