Be aware of using Romain airlines

Travel Forums Europe Be aware of using Romain airlines

1. Posted by david1959 (Budding Member 4 posts) 7w Star this if you like it!

Just a warning to all travelers using Romanian airlines. I booked on Blueair on a Friday for a friend to visit her elderly parents. On the Monday I was notified that the flight had been cancelled. No refund has been given.

2. Posted by AndyF (Moderator 2555 posts) 7w Star this if you like it!

That's a bit of a slur on other Romanian airlines...

Sadly, flight cancellations seem to happen with any airlines. Staffing seems to be the current issue - I don't know whether that's about Covid or them not paying enough to entice staff.

I've recently read about cancellations for Easyjet, Ryanair, and British Airways. It doesn't seem to be limited to the budget carriers.

I'm sure the refund will be forthcoming - maybe it's a case of waiting till the dust settles and they see whether you want to be rebooked.

But, you know, take to the internet to slag them off if it makes you feel better.

[ Edit: Edited on 16 May 2022, 10:04 GMT by AndyF ]

3. Posted by david1959 (Budding Member 4 posts) 7w Star this if you like it!

Unfortunately, I am not the only one who has been ripped off by this airline. They are known for cancelled flights and not returning customers money. I have since done some research on them which I wished I had carried out before I booked. Just warning others, that's all.

4. Posted by leics2 (Travel Guru 4270 posts) 7w Star this if you like it!

>They are known for cancelled flights and not returning customers money

So are many other EU budget airlines...Ryanair, for one. If you follow the correct procedure you'll get your money back but it will take time.

BUT

Blue Air is an EU-based airline and its customers are fully covered by EU passenger rights. This official page tells you how to get a refund for a cancelled flight:

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

All EU airlines require passengers to follow the correct procedure to claim a refund for a cancelled flight. You'll find Blue Air's procedure here:

https://www.flyblueair.com/en/gb/refund-cancelled-flight/

and its cancellation & refund policy here:

https://www.flyblueair.com/nn/no/faq-cov/

5. Posted by david1959 (Budding Member 4 posts) 7w Star this if you like it!

Sadly, the UK is no longer under EU protection due to Brexit. Our own fault I know but that is how it is. I did apply for a refund but heard nothing.

6. Posted by AndyF (Moderator 2555 posts) 7w Star this if you like it!

Quoting david1959

Sadly, the UK is no longer under EU protection due to Brexit. Our own fault I know but that is how it is. I did apply for a refund but heard nothing.

The passenger rights apply to the airline, they aren't governed by the nationality of each customer.

7. Posted by david1959 (Budding Member 4 posts) 7w Star this if you like it!

I won't say anymore after this post as I have made my point, but Wizzair which I have used a lot in the past have always repaid me within two or three days when they have cancelled a flight. Why does Blueair not do the same? Another well known travel forum show hundreds of negitive comments about this airline, so I am not the first or will be the last, sadly.

8. Posted by leics2 (Travel Guru 4270 posts) 7w Star this if you like it!

As Andy says, EU passengers rights apply to all EU-based airlines and to any other airline which departs from an EU airport. The citizenship of the passengers is, like the route, entirely irrelevant.

>Why does Blueair not do the same?

Because, obviously, Blueair's terms and conditions are not the same as Wizzair.

It's always best to read the terms and conditions before booking a flight. Caveat emptor.....

I see you have applied to Bluair for a refund. Assuming you have done so correctly I am certain you will receive your money, though it may take some time. In the unlikely event that your claim is unsuccessful use your EU passenger rights to raise a complaint and pursue the matter. Details on the link I gave above.

[ Edit: Edited on 16 May 2022, 20:15 GMT by leics2 ]