Trouble logging on

Travel Forums System Talk Trouble logging on

1. Posted by irenevt2 (First Time Poster 1 posts) 1y Star this if you like it!

I can't log in to my existing account as irenevt as I get a message saying I need a verification code but no code is being sent to me.

2. Posted by irenevt (Travel Guru 1212 posts) 1y Star this if you like it!

It's working now

3. Posted by Sander (Moderator 6010 posts) 1y Star this if you like it!

Glad to hear it's working again. Was the email with code simply delayed, or did you have to do anything special?

4. Posted by irenevt (Travel Guru 1212 posts) 1y Star this if you like it!

It was just very delayed.

Post 5 was removed by a moderator
6. Posted by Peter (Admin 7209 posts) 1y Star this if you like it!

It seems like Yahoo has been accepting emails at a much restricted rate.

At a technical note - Travellerspoint is on a shared IP address for sending out emails. What this means is that various other websites are also sending emails from the same IP address. If one of them abuses it in some way, it can affect Travellerspoint's deliverability as well. In this case, I guess someone sent too many emails at once, resulting in all emails to Yahoo being delayed from our IP address.

I'll contact our mail provider - they'll probably move us to a different IP address that doesn't have this issue.

7. Posted by irenevt (Travel Guru 1212 posts) 1y Star this if you like it!

Ok, thank you. For me it is working fine now.