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Quality Standards

Travel Forums System Talk Quality Standards

1. Posted by jucalon (First Time Poster 1 posts) 12y Star this if you like it!

Is there a a quality standard to the properties posted at travellerspoint? Do users have any kind of guarantee as of the quality of the lodging they book?

2. Posted by Peter (Admin 6419 posts) 12y Star this if you like it!

We have two systems that we use in our accommodation area. The one specialises in budget accommodation and there is no indication there of the 'quality' of a property.

The other is more a standard hotel booking system, which shows star ratings for the property. It's not a guarantee of quality, but it's an indication based on independent reviews. Some properties are 5 star, some are 1 star.

But no, a guarantee is not provided, apart from the guarantee that you have a room for the night :)

3. Posted by Sam I Am (Admin 5588 posts) 12y Star this if you like it!

I should also point out that we only work with reputable organizations which have a HUGE obligation to us (as well as people that book directly through them) to provide a quality service.

In the unlikely cases where there has been a real issue with a property's quality (I can only remember 2 in about 4 years), the property has been dropped by our partners.