Dishonest airline: Royal Khmer

Travel Forums Asia Dishonest airline: Royal Khmer

Last Post This thread is marked as being about Cambodia
1. Posted by alex864 (First Time Poster 1 posts) 11y Star this if you like it!

Travelers, be aware of the dishonest and shameful methods of Royal Khmer Airlines, a Cambodian airline company.
I bought two round trip tickets Seoul-Siem Reap from RKA to visit the wonderful site of Angkor in February last year with my wife.
While my return flight to Seoul was cancelled without notice by Royal Khmer Airlines because of aircraft technical issue, they left me without any assistance in Siem Reap. Having already paid for the tickets to RKA, I had to spend another USD 1,000 for other tickets to have a chance to get back home. Directs flights by all companies were fully booked, I had to fly to Bangkok, then Taipei, and finally Seoul.
RKA rejected my request to compensate me for that amount. This is already totally unfair, but may be not illegal. But they had at least to refund the unused portion of the tickets I bought from them. They promised to do so, but after one year and despite tens of emails and phone calls, I haven't received anything ! Not a cent !
It is clear they have intention to keep the money.
I had bought the tickets through internet directly to the RKA and paid by credit card. They know it would be very difficult for me to launch legal action against them from a foreign country.
Travelers, keep away from Royal Khmer Airlines, if you don’t want to take the risk of being ripped off.

2. Posted by weaversgal (Full Member 107 posts) 11y Star this if you like it!

sorry to hear of your nightmare with this airline
have you spoken to the CAA (civil aviation authority) or to ATOL or ABTA
these companies may be able to help you get your money back...

3. Posted by sydangkor (Budding Member 10 posts) 11y Star this if you like it!

Sorry to hear about your situtation.

Royal Khmer Airways had massive finanacial difficulties last year and the airline did not have flights for some time. I am not sure if they actually went bankrupt but I know they had problems with their finances.

I think you have been very unlucky to catch them during their bad times.

Royal Khmer Airways has just restarted doing flights again last month so it maybe worth you trying to contact them again now they are taking in money again.