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Is this even legal: travel agent woe's

Travel Forums General Talk Is this even legal: travel agent woe's

1. Posted by tijl (Budding Member 20 posts) 9y Star this if you like it!

So my flight is booked,
I've got a confirmation
checked my "checkmytrip" and everything is confirmed,
now all I've to do is go collect rest of my gear, research my destination etc ...

then this: (translated and paraphrased, cause I'm still hoping this will be solved but not feeling it ...)

" Please return us your permission for the transaction you made together with copies of passport and creditcard, today, important before 18o'clock, Without these the reservation will be terminated"

Ok ...
problem is offcourse that they send this 2 days ago, and because they were kind enough to send it from a different adress then where the other emails came from it ended up nicely in my spam box ...
also it was send at 12:30 so I would 've had even less then 6 hours IF I HAD READ IT IMMEDIATELY, with an added
bonus that I don't even have a fax (as few people have nowadays)...

some extra "fun" snippets

"flights of more then 300 euros, if the passenger isn't the same as the card holder, or for whatever security reason
that **** company finds passengers will be checked"

"can cancel your reservation or use a different (ticket) price for your reservation"

so that's it ...

is this even legal (europe) ...
I mean first you say ...
everything is fine,
confirmation email etc.

then 10hrs later you get an email (that looks like a nigerian hoax)
from an other email adress to tell you that everything is NOT fine ...

I feel really bad and less then an hour ago I felt awesome
this is probably the way they get cheap prices for "flights"

anyway going to call tomorrow and if the answer is "pony up another 100 or so"
I'll be happy to start a *publicity* campaign for them ...
perhaps not one they like but hey,
everyone wants to be famous right ...


2. Posted by t_maia (Travel Guru 3290 posts) 9y Star this if you like it! would be helpful if you could tell us the travel agent or airline and the route you are flying.

There are several websites (big players) with known booking problems.

3. Posted by tijl (Budding Member 20 posts) 9y Star this if you like it!

well I called them this morning and it was as simple as:
yes, your flight is cancelled ... NICE.

bookingcompany: terminal A
airlines: bmi and signapore airlines

must say, will never use terminal A again,

luckily after searching for hours and getting a IYTC (Internation Youth travel card)
I've even managed to get of cheaper ...
albeit; instead of a flight like this
BRU - LON - SIG - KUL (with nice time in between etc...)

I get something like this:
Train belgium-netherlands, get off in netherlands buy ticket again to "corner of holland"s (necessary to get "repaid"), take ferry, take train to london gatwick airport,
survive from 9 PM to 9 AM (luckily says it's not to bad - not a plug just funny ) take flight DOH - KUL

+ I save money (60euro's in the end), Qatar Airlines is probably best entertainment on board (from the 4 or 5 companies I've used)

- I spent more then 5 hours to get all of this on track

anyway, time for relaxation now :)
tomorrow is another stressy day of getting all packed up/ready to go.


4. Posted by Hien (Travel Guru 3906 posts) 9y Star this if you like it!

Did you check Malaysia Airlines? I just did a quick check for a one-way LHR-KUL on 26 November and all three airlines (Malaysian, Singapore, Qatar) have about the same price at the region of £450.

5. Posted by tijl (Budding Member 20 posts) 9y Star this if you like it!

The problem is not my new flight, the problem is leaving from england as the closest airport would be belgium
BRU, so now I've to leave from england to get a decent price which results in having to take the ferry etc...
(cheapest price day after I learned about cancellation, from BRU = 730€ = 617GBP which is 120€ more then my original price ... courtesy of terminal A)

thanks for the look up but as is the flight i've now is good, I just hope I'll find a good spot in London Gatwick to take a nap.
Cheers, tijl

6. Posted by t_maia (Travel Guru 3290 posts) 9y Star this if you like it!

If you now got 60 EUR left over compared to your original price, wouldn't it make sense to invest about half of this money into a hostel bed in London?

As an alternative you could also check couchsurfing, maybe you find somebody who will give you shelter for a night.

If your flight is at 9 am you should have enough time to sleep in London and still get to Gatwick on time.