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1. Posted by lily91 (First Time Poster 1 posts) 9y Star this if you like it!

Hi to everybody! I've got a problem and I really dont know what to do
I booked a room in london with, yesterday, and under the book page there's written that "You will receive all contact details for this property once your booking is confirmed"
so, does this mean that there will arrive an email within 24 hours or what? I was worried and so i called this hotel but they said i have to wait. Is this site safe? Please answer me!
And is it possible to cancel this booking and to book on telephone?

2. Posted by Sam I Am (Admin 5588 posts) 9y Star this if you like it!

Hi lily91,

Typically, that provider will send you a confirmation immediately. Within about 5 minutes in any case. Are you using hotmail? They are terrible at sorting out their emails, so it might well have ended up in your junk inbox?

If you booked through Travellerspoint, please let me know and I'll look into it or resend the confirmation!


3. Posted by marlis (Travel Guru 1167 posts) 9y Star this if you like it!

had never a problem with my bookings via TP,got within a few minutes my confirmations at my hotmail address.
maybe the booking was not completed?

4. Posted by Sam I Am (Admin 5588 posts) 9y Star this if you like it!

I just realized you probably ended up on Travellerspoint because we rank first in Google for ''? I'm happy to help you even if you didn't use TP to place your booking, just let me know via private message your email address or (if you wrote it down) the booking number you got after booking. Next time you are booking, check out our budget accommodation area for similar great deals on accommodation :)