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Travel Forums System Talk photos

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11. Posted by Sander (Moderator 5174 posts) 6y Star this if you like it!

Quoting weary_feet

Photo upload is now working. Problem is still occurring with portrait photos.. it is still uploading them as landscapes.

I wonder if the following could be happening: The photo was taken in portrait. This has been embedded in the EXIF information, but the photo was _saved_ in landscape. You edited the image in an image editor to turn it into portrait, but this editing didn't touch the EXIF information. You upload the photo to travellerspoint, which reads the EXIF information, sees "portrait" and decides "ah, rotate 90 degrees!" (In which case, the fix should be easy for travellerspoint: look at the current orientation of the photo before deciding whether or not to automatically rotate.)

Anyway, for Sam/Peter/Dmitry to fix this, they'll probably need one of those photos to test with. You don't currently seem to have one in your profile? (Or is there one but not embedded in a blogpost and not made public?) So upload one to travellerspoint, and be sure to check the "Save a Backup on Travellerspoint" option so that the original photo is there for them to look at.

12. Posted by weary_feet (Respected Member 9 posts) 6y Star this if you like it!

Hi Sam,

I've re-uploaded my photo and saved as backup (File is called DSC00388). Now that you mention it I bought a new camera a couple of weeks ago and it is probably related to the fact that I bought a new camera rather than your website.

When i view the photos on my laptop it automatically recognises that the photo is a potrait, wheras my old camera always uploaded the photos as landscapes and i would then have to rotate the photos 90 deg. Once they were saved as potrait it would keep the photos in this orientation. I now don't have to do any of this manipulation because my laptop somehow knows that the photo has been taken as a portrait not a landscape.

Fingers crossed you can fix my issue! Let me know if you need me to make any changes at this end.


13. Posted by Sam I Am (Admin 5588 posts) 6y Star this if you like it!

Sander's explanation is basically what I'm thinking has happened too. The auto-rotation we recently added was meant to address issues specifically with mobiles (iPhone in particular) not uploading in the right format. There was a thread about this recently and I know Dmitry has been looking at it, so hopefully it can be fixed soon!

14. Posted by Peter (Admin 6278 posts) 6y Star this if you like it!

Hey everyone, a change was uploaded yesterday. We're now explicitly not rotating Windows Photo Viewer photos. Since this seems the main culprit here, it should hopefully clear the problem for most of you.

Let us know if it's still causing problems for you and if so, which software you are using to rotate images on your computer.

15. Posted by weary_feet (Respected Member 9 posts) 6y Star this if you like it!

Thanks Peter! Portraits work like a treat!!!

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