AirAsia

Introduction

Air Asia

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AirAsia is a low-cost carrier based in Kuala Lumpur, the capital of Malaysia. It is Asia's largest low-fare, no-frills airline and operates scheduled domestic and international flights to over 100 destinations in 24 countries. Its main hub is the Kuala Lumpur International Airport. Its affiliate airlines Thai AirAsia and Indonesia AirAsia have hubs in Bangkok Suvarnabhumi Airport and Jakarta Soekarno-Hatta International Airport respectively. Long-haul flights of over four hours are operated under the name of AirAsiaX.

Destinations and Routes

Although the routes and airports which are served by AirAsia constantly change over time, there are quite a few of them which have been served for years now.

See AirAsia's route map for a complete view of all destinations.

In early 2012, AirAsiaX has announced the cancellation of services to the following destinations:

• Mumbai, India (effective 1 February 2012)
• New Delhi, India (effective 23 March 2012)
• London, UK (effective 1 April 2012)
• Paris, France (effective 1 April 2012)
• Christchurch, New Zealand (effective 31 May 2012)

Booking with AirAsia

There are several ways to book your flight with AirAsia.

• Online - www.airasia.com;
• Mobile - mobile.airasia.com;
• Telephone* - AirAsia Call Centres;
• Sales Office* - AirAsia Sales Offices.

*Note: Online promotional fares are not available for telephone and over-the-counter booking.

Getting the best price

• Sign up to its newsletter to receive announcements of any special offers.
• Book flights in advance, as prices usually become higher the closer you book to the date of travel.
• Try and book flights outside of busy periods like weekends and holidays. Seats fill up quicker during those days and thus prices go up earlier.
• Take carry-on baggage only, avoiding the check-in baggage charges as well as minimising the risk of lost baggage and avoid further delays upon arrival.
• Don't buy the priority boarding privilege - there will be seats for everyone.
• Remember to check-in online and print the boarding pass, up to several hours prior to scheduled flight departure.

Online Check-in and Boarding Pass

Passengers may check in on-line using a computer or mobile phone. Web check-in may be done immediately after booking confirmation until as late as 60 minutes before departure time for AirAsia flights (AK, FD, QZ). Passengers on AirAsiaX flights (D7) may check-in on-line until as late as or four hours before departure time.

On-line check-in passengers are required to print the boarding pass. Passengers who do not have a printer may choose SMS (smart phones only) to get a 2D barcode. Scan this barcode at the check-in kiosk to print the boarding pass.

Baggage Allowance

Hand baggage
All paying passengers are allowed only one piece of hand baggage onboard provided that it does not exceed the dimensions of 56cm x 36cm x 23cm and does not weigh more than 7kg. In addition to that, passengers may also carry along a regular-size laptop bag, and for women a regular-size handbag.

Checked-in baggage
AirAsia's advertised fares do not include checked-in baggage allowance. This can be purchased as add-on when booking your ticket, and it comes in the sizes of 15kg, 20kg, 25kg and 30kg. If you're not sure about what size you want, simply proceed with booking your ticket (to grab the best promo fare) with the lowest allowance (15kg), or even without any baggage allowance. You can always change or add-on later (only applicable to online bookings). Any changes must be made up to 48 hours before flight time. As in any airlines, any excess weight will be charged by the kilogram.

If you did not add on baggage allowance when booking your ticket, you may still do so at the check-in counter at the 'standard rate', which is higher than online price. Furthermore, at the counter, only the 15kg baggage allowance is available for purchase. If your baggage is overweight, you will be charged by the kilogram. So plan carefully to avoid unnecessary extra charges.

Fees and Charges

Note that AirAsia is a budget airline, and will charge you for many things which regular airlines don't. These things include meals, drinks, check-in luggage, seat selection (instead of random assignment), etc.

There are also the standard fees which all airlines charge such as the airport fee, which differ between destinations.

See the AirAsia fee schedule for a list of taxes, fees and charges based on flight origin and destination.

Terms and Conditions

For all additional details or clarifications, consult the terms and conditions set out by AirAsia.